Job Title
Senior Retail Guest Experience Specialist
Job Overview
As a Senior Retail Guest Experience Specialist at Bob's Discount Furniture, you'll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you'll lead by example on the showroom floor-driving sales, ensuring customer satisfaction, and mentoring peers. You'll embody The Bob's Way while delivering a consistent, personalized, and service-centric experience every step of the way.
This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you're an inspiring and motivated team player who's passionate about helping others create beautiful spaces, you'll thrive in this role.
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Customer relationship building and needs-based selling
Team collaboration and peer leadership
Goal setting and self-motivation
Sales performance and product presentation
Conflict resolution and service recovery
Communication, listening, and problem-solving
Brand promotion and guest engagement
Retail showroom readiness and floor execution
Preferred Competencies & Skills
Commission-based sales experience
Previous customer service or retail background
Experience coaching or mentoring peers
Familiarity with service warranties and financing tools
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
National Medical, Dental, and Vision Insurance
Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary-and your Birthday!
401(k) Profit Sharing Plan with a generous company match
Employer-paid Life Insurance and optional add-ons
Pet Insurance and Financial Wellness Support
Tuition Reimbursement and Scholarships for team members and dependents
Career development through Bob's Blueprint and Workday Learning
Employee Discount from Day 1 and Hays Perks merchant savings
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Minimum Qualifications
Demonstrated ability to deliver exceptional customer service
Proven ability to drive sales and achieve goals in a retail environment
Strong team orientation and problem-solving mindset
Must be at least 18 years old to be considered for employment
Physical Demand
Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted
Ability to move objects up to 50 lbs. with or without reasonable accommodation
Regular movement throughout the store and continuous standing or sitting to perform job functions
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.Bottom of Form
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Bob's Discount Furniture is an everyday value furniture and bedding retailer with over 80 showrooms in 15 states in the Northeast, Mid-Atlantic and now growing in the Mid-West! The company was founded in 1991 on the principal of providing unsurpassed values. Honesty and integrity are the hallmarks of the Bob's Way of doing business - a philosophy that applies to customer, co-worker, vendor and community relations.
All of our stores feature a complimentary cafe with gourmet coffee, ice cream, fresh baked cookies and candy. Since 1991, Bob's has built strong customer loyalty by offering a vast selection of fashionable and affordable furniture that surpasses "discount" expectations. We are committed to supporting communities where our stores are located through Bob's Discount Furniture Charitable Foundation and Bob's Outreach program. The company and our staff support hundreds of nonprofit organizations with sponsorships and charitable contributions, and every year Bob's donates more than $100,000 to schools and more than $1.5 million to charities.