At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
What We're Looking For:
A proactive and highly skilled Senior Security Manager who ensures the safety and security of our guests, team members, and property. You'll lead security operations, manage risk assessments, and collaborate across departments to maintain a secure environment that reflects our commitment to exceptional hospitality.
Who You Are:
- Security Leader: You inspire confidence and lead by example in maintaining a safe environment
- Risk Management Expert: You identify vulnerabilities and implement preventive measures
- Crisis Response Specialist: You remain calm under pressure and execute emergency protocols effectively
- Collaborative Partner: You work closely with hotel leadership and local authorities to ensure compliance and readiness
- Coach & Mentor: You train and develop security team members to uphold safety standards
- Veterans and military spouses are encouraged to apply
What You'll Do:
- Oversee daily security operations, including patrols, surveillance, and access control
- Monitor security systems and respond promptly to incidents
- Ensure compliance with local laws and company policies
- Conduct regular risk assessments and implement corrective actions
- Develop and maintain emergency response plans
- Coordinate fire safety and evacuation drills
- Lead and motivate security team members
- Conduct training on safety protocols, emergency procedures, and guest interaction
- Provide feedback and support career development opportunities
- Partner with Front Office, Engineering, and other departments to address security concerns
- Liaise with local law enforcement and emergency services as needed
- Communicate effectively with leadership regarding security updates and incidents
- Maintain accurate records of incidents, inspections, and compliance reports
- Assist with scheduling, payroll, and inventory of security equipment
- Prepare reports and present findings to management
Other Responsibilities:
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Required to attend all mandatory training sessions and meetings
- Perform other duties as assigned
- Regularly lift up to 40 pounds, bend, crouch, reach, kneel, push, pull, and walk
- Stand for extended periods during shifts
Your Qualifications Include:
- Minimum five years' experience as a Security Supervisor or five years related management experience
- Previous experience in security management required; hospitality experience preferred
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Knowledge of security systems, emergency protocols, and regulatory compliance
- Proficient in Microsoft Office Suite (Excel, Word, Teams, PowerPoint)
- Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
Who You'll Supervise:
- Security Supervisors
- Security Officers