Senior Service Now Developer

SPECIFIC JOB RESPONSIBILITIES

• Defensive Operations (SecOps): Design and automate the Security Incident Response (SIR) and Vulnerability Response (VR) lifecycles. Build playbooks in Flow Designer to automate threat containment and remediation.

• Offensive Operations: Develop custom scoped applications to track penetration testing results, manage red-team engagement lifecycles, and automate the ingestion of reconnaissance data.

• Compliance & GRC: Configure and customize Integrated Risk Management (IRM) modules to map technical controls to frameworks like SOC2, ISO 27001, HIPAA, and FedRAMP.

• Integrations & Orchestration: Build robust, secure integrations (REST/SOAP, IntegrationHub, MID Servers) with our XDR, SIEM (Splunk/Sentinel), and cloud-native services (AWS/Azure/GCP).

• Multi-Tenancy & MSSP Architecture: Architect a scalable, multi-tenant environment that ensures strict data isolation between clients while allowing for unified "ClickOps" and Terraform-driven automation.

• AI & Innovation: Explore and implement Now Assist (GenAI) and AI-heavy workflows to automate security reporting and incident summarization.

• Defensive Operations (SecOps): Design and automate the Security Incident Response (SIR) and Vulnerability Response (VR) lifecycles. Build playbooks in Flow Designer to automate threat containment and remediation.

• Offensive Operations: Develop custom scoped applications to track penetration testing results, manage red-team engagement lifecycles, and automate the ingestion of reconnaissance data.

• Compliance & GRC: Configure and customize Integrated Risk Management (IRM) modules to map technical controls to frameworks like SOC2, ISO 27001, HIPAA, and FedRAMP.

• Integrations & Orchestration: Build robust, secure integrations (REST/SOAP, IntegrationHub, MID Servers) with our XDR, SIEM (Splunk/Sentinel), and cloud-native services (AWS/Azure/GCP).

• Multi-Tenancy & MSSP Architecture: Architect a scalable, multi-tenant environment that ensures strict data isolation between clients while allowing for unified "ClickOps" and Terraform-driven automation.

• AI & Innovation: Explore and implement Now Assist (GenAI) and AI-heavy workflows to automate security reporting and incident summarization.

QUALIFICATIONS, SKILLS, & KNOWLEDGE

• Certifications: * ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS) in Security Operations or Risk & Compliance.
• Security-centric certs like CISSP or CISA are a massive plus.
• Environment: Experience in Linux-heavy, open-source environments and building cloud-agnostic platforms.
• DevOps: Experience with OpenTofu/Terraform for infrastructure-as-code orchestration.

PROFESSIONAL DEVELOPMENT EXPECTATIONS

• Ability to embrace Clearwater's CLEAR core values (Commitment to Client Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, Respect & Transparency) and culture.

The base salary range for this role is $30,000-$35,000. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin's Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process.

Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time.