Location: Columbus, OH (Hybrid – Tuesday through Thursday onsite, Monday and Friday remote)
Position Type: Contract
Position Summary
We are seeking an experienced Senior ServiceNow APM / CMDB Analyst to support the design, implementation, and ongoing enhancement of Application Portfolio Management (APM) capabilities within the ServiceNow platform.
This role will partner closely with Enterprise Architecture, Cybersecurity, Infrastructure teams, and business stakeholders to improve application governance, strengthen CMDB data quality, and establish a trusted enterprise system of record supporting strategic technology decisions.
Key Responsibilities
Maintain enterprise Application Portfolio Management (APM) within ServiceNow
Support CMDB strategy and enterprise data governance initiatives
Develop and manage application lifecycle processes
Improve application inventory accuracy and data quality
Configure and maintain APM and CMDB relationships
Support ServiceNow integrations and automated data ingestion
Build dashboards and executive reporting for portfolio health
Define KPIs supporting governance and operational excellence
Partner with application owners across multiple business units
Support cybersecurity, compliance, and audit initiatives
Identify automation opportunities and process improvements
Assist with application rationalization and modernization initiatives
Required Qualifications
Strong experience with ServiceNow Application Portfolio Management (APM)
Experience supporting CMDB administration and governance
Understanding of Common Service Data Model (CSDM)
Experience with ITOM concepts
Knowledge of Enterprise Architecture practices
Experience improving data quality and governance
Strong analytical and stakeholder communication skills
Preferred Qualifications
Experience with ServiceNow integrations and APIs
Application lifecycle management experience
Portfolio rationalization experience
Executive reporting and dashboard development
Experience supporting governance boards or architecture review committees
#LI-JU1
Numbers & Facts
Location
Columbus, OH
Skills
Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Automationunmatched
Communication Skillsunmatched
Data Modelingunmatched
Data Qualityunmatched
Enterprise Applicationsunmatched
Enterprise Architectureunmatched
Internet Securityunmatched
Investment Managementunmatched
Operational Supportunmatched
Performance Metricsunmatched
Process Improvementunmatched
Process Managementunmatched
Quality Managementunmatched
Reporting Dashboardsunmatched
ServiceNowunmatched
Software Administrationunmatched
Software Developmentunmatched
Software Development Lifecycle (SDLC)unmatched
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