Senior ServiceNow Project Manager

We are seeking a Senior ServiceNow Project Manager to lead a large enterprise ServiceNow implementation for the Florida Department of Revenue. This is a 12-month contract position based on-site in Tallahassee, Florida, with an expected start date of September 15, 2026 and duration through August 31, 2027. This is a hands-on project leadership role working across business stakeholders, technical teams, ServiceNow resources, implementation partners, vendors, and executive leadership.

Responsibilities

• Lead the enterprise ServiceNow implementation and platform expansion across multiple phases
• Develop and maintain integrated project plans, schedules, milestones, and dependencies
• Coordinate activities across technical teams, business groups, and external implementation partners
• Lead project meetings and prepare executive status reporting
• Manage scope, risks, issues, assumptions, and project decisions
• Coordinate implementation activities with ServiceNow, vendors, and implementation partners
• Support governance activities and executive decision-making
• Coordinate testing, training, deployment, and go-live readiness activities
• Monitor project performance and recommend corrective actions when necessary
• Support stabilization and continuous improvement following implementation
• Ensure project deliverables meet business objectives, schedules, and quality expectations

Qualifications

• Required

• Minimum 7 years of enterprise IT project management experience

• Minimum 5 years managing ServiceNow implementation or ServiceNow platform expansion projects

• Experience managing complex enterprise technology projects with multiple concurrent workstreams

• Experience coordinating cross-functional technical and business teams

• Strong experience managing project schedules, milestones, dependencies, risks, issues, scope, and communications

• Experience preparing and presenting executive-level project reporting

• Experience coordinating third-party vendors and implementation partners

• Experience working within Agile, Hybrid, or iterative project delivery environments

• Preferred

• Experience implementing multiple ServiceNow products or modules

• PMP certification

• ServiceNow certifications

• Agile or Scrum certification

• Enterprise digital transformation experience

• Executive dashboard and governance experience

• Organizational change management and user adoption experience

• Previous public sector, state government, or government technology experience