A client is seeking a Senior ServiceNow Project Manager to lead a large-scale enterprise ServiceNow implementation. This 12-month contract position is based in Tallahassee, Florida, and requires on-site work. You will be responsible for planning, coordinating, executing, and delivering multiple phases of a Department's ServiceNow implementation and continued platform expansion. This is a hands-on leadership role requiring collaboration across business stakeholders, technical teams, ServiceNow resources, implementation partners, vendors, and executive leadership.
Responsibilities
- Lead the enterprise ServiceNow implementation and platform expansion
- Develop and maintain integrated project plans, schedules, milestones, and dependencies
- Coordinate activities across technical teams, business groups, and external implementation partners
- Lead project meetings and executive status reporting
- Manage scope, risks, issues, assumptions, and project decisions
- Coordinate implementation activities with ServiceNow, vendors, and implementation partners
- Support governance activities and executive decision-making
- Coordinate testing, training, deployment, and go-live readiness activities
- Monitor project performance and recommend corrective actions when necessary
- Support stabilization and continuous improvement following implementation
- Ensure project deliverables meet business objectives, schedules, and quality expectations
Qualifications
Required
- Minimum 7 years of enterprise IT project management experience
- Minimum 5 years managing ServiceNow implementation or ServiceNow platform expansion projects
- Experience managing complex enterprise technology projects with multiple concurrent workstreams
- Experience coordinating cross-functional technical and business teams
- Strong experience managing project schedules, milestones, dependencies, risks, issues, scope, and communications
- Experience preparing and presenting executive-level project reporting
- Experience coordinating third-party vendors and implementation partners
- Experience working within Agile, Hybrid, or iterative project delivery environments
Preferred
- Experience implementing multiple ServiceNow products or modules
- PMP certification
- ServiceNow certifications
- Agile or Scrum certification
- Enterprise digital transformation experience
- Executive dashboard and governance experience
- Organizational change management and user adoption experience
- Previous public sector, state government, or government technology experience