Senior Software Documentation Specialist

*Authorized to work in the US required; US Citizenship preferred

*Remote Position with occasional travel to the office in Gloucester, MA

*Applicants residing within travel distance preferred

*Three references required

*Salary Negotiable depending on experience, location, and certification

POSITION DESCRIPTION:

The Senior Software Documentation Specialist develops and maintains high-quality, user-focused documentation for NOAA's portfolio of fisheries management applications. This role ensures that technical systems are accessible, understandable, and compliant with federal usability and accessibility standards.

RESPONSIBILITIES:

• Create, edit, and standardize user documentation produced by development teams.
• Translate complex technical concepts into clear, concise, and audience-appropriate guidance.
• Attend development and project meetings to gather requirements and system knowledge.
• Produce Section 508-compliant documentation suitable for public release on NMFS websites.
• Organize and manage documentation repositories to ensure consistency and ease of access.
• Collaborate with developers, help desk staff, and program stakeholders to validate documentation accuracy.

REQUIREMENTS:

• Bachelor's degree in Technical Communication, English, Information Science, or related field.
• 6+ years of professional technical documentation experience.
• Demonstrated experience producing Section 508-compliant federal documentation.
• Strong editing, organization, and stakeholder engagement skills.
• JIRA, Confluence
• MIRO

Think Tank is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Compensation for the successful candidate will be determined based on a variety of factors, including education, relevant work experience, work location, specific job responsibilities, professional certifications, and other job-related criteria.

Think Tank also offers a comprehensive benefits package that includes medical, dental, and vision coverage; long-term and short-term disability; and a 401(k) plan. All benefits are subject to eligibility requirements.