Senior Software Lab Technician

My name is Bipasa, and I'm reaching out from Intellectt Inc. regarding an exciting opportunity for a Senior Software Lab Technician based in Chicago, Illinois

Job Summary
Looking for a Senior Software Lab Technician with strong software testing, networking, lab infrastructure, and telecommunications experience. The ideal candidate will have hands-on experience troubleshooting hardware, software, and network issues in a software or telecommunications lab environment.

Job Title:Senior Software Lab Technician
Location: Chicago, Illinois

Key Responsibilities

• Manage and maintain software lab infrastructure, equipment, test benches, and network environments.
• Troubleshoot hardware failures, software configuration issues, network connectivity, and application issues.
• Support lab equipment related to telecommunications and in-flight connectivity systems, including WAPs, ACPU, and network equipment.
• Work with Software Development, Systems Engineering, and Product teams to identify and implement lab requirements.
• Manage equipment inventory, asset tracking, audits, repairs, RMAs, and maintenance.
• Perform regular lab equipment health checks and resolve issues.
• Track and document issues using JIRA, including root cause analysis and resolution.
• Create and maintain SOPs, test bench documentation, and technical documentation.
• Support software testing teams through technical guidance and troubleshooting.
• Identify lab infrastructure improvements and support future technology upgrades.

Required Qualifications

• 10+ years of software engineering, software lab, or technical lab experience.
• 2+ years of networking experience with tools such as ping, nslookup, and tracert.
• Experience testing and troubleshooting complex systems.
• Hands-on experience with Windows and Unix/Linux environments.
• Experience with JIRA and MS Excel.
• Strong understanding of telecommunications equipment and network infrastructure.
• Experience working with in-flight connectivity/IFEC systems is highly relevant.
• Strong troubleshooting, documentation, communication, and problem-solving skills.
• Ability to work independently and collaborate with cross-functional engineering teams.

Bipasa Swain
Sourcing Specialist
7329976610 | Ext: 300

bipasa.s@intellectt.com