Montefiore Medical Center logo

Senior Statistical Clerk

Montefiore Medical Center
  • Yonkers, NY
    2 days ago

    Job Description

    City/State:

    Yonkers, New York

    Grant Funded:

    No

    Department:

    Path - Yonkers Call Center

    Bargaining Unit:

    1199

    Work Shift:

    Night

    Work Days:

    WEEKENDS

    Scheduled Hours:

    12 AM-8:30 AM

    Scheduled Daily Hours:

    7.5 HOURS

    Hourly Rate:

    $29.40

    For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

    To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here.

    Montefiore Medical Center's Department of Pathology operates the most technologically advanced diagnostic systems, analyzing approximately three and a half million specimens per year. Our laboratories provide a wide range of testing services to patients.

    The Senior Statistical Clerk serves as a direct liaison between the laboratories and MMC clinics, physician offices, nursing homes, reference laboratories and other healthcare facilities. Customer engagement for 200 + Montefiore and private accounts. Handle 8000 inbound and outbound calls per month. Facilitate/address customer requests and questions. Use scripts to communicate with clients.

    Direct liaisons providing high quality of service to clients providing clients with:

    • Patient Resulting Reports
    • Communicating All Critical Results Within 30 Minutes of Resulting Out On Comm Log
    • Updates, Changes and Communication Affecting Workflows
    • Dispatch of Logistics for Special Specimen Pick Ups
    • Guidance on Collection Tubes and Necessary Packaging
    • Assist Esoteric laboratories with facilitating communication with clinical personnel for necessary documentation required to send out a specimen

    Skills include effective and professional communication, knowledge of EPIC/Beaker and Cisco. Ability to problem solve, collaborate with lab, leadership and logistics. Knowledge of laboratory medicine.

    Essential Functions:

    • Telephone critical value reports within regulatory requirements for all 5 MMC hospitals, outpatient facilities & ED's. Understands policy and procedures for contacting appropriate personnel if critical value cannot be reported to appropriate ordering unit
    • Answer incoming laboratory telephone calls in a pleasant and professional manner. Avoid placing caller on hold for extended period of time
    • Use all aspects of lab reporting system, including sending reports to remote printers and faxing
    • Maintain strict confidentiality according to HIPPA guidelines
    • Accept and expedites STAT pick up requests and courier requests
    • Rapidly and accurately transfers calls to other laboratory departments assuring the caller's identity and request are communicated to the person accepting the call (warm transfer)
    • Access and communicate patient reports, specimen handling and other information routinely requested by clients
    • Triaging problem/resolution as it relates to specimens. This includes but is not limited to specimen location, turnaround time for results as well as add on requests
    • Provide assistance on ordering, collection and transporting specimens
    • Communicate with various reference labs on their ETA & specimen integrity for add on requests
    • Must complete LIS (Laboratory Information System) training in order to gain access to the LIS to report critical values and have access to patient information

    Qualifications:

    • High School Diploma/GED required; Associate's Degree preferred
    • A minimum 1year work experience required
    • Ability to use laboratory and clinical information, computers, and ability to operate and maintain label printers
    • Understanding of medical terminology required
    • Good communicational and organizational skills required

    This position is located in the Yonkers call center in Yonkers. The hours are 12:00am - 8:30am Sundays and Mondays.

    Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

    Numbers & Facts

    LocationYonkers, NY
    IndustryHealthcare Services
    Company Size10,000 employees or more
    Websitehttp://www.montefiore.org/

    About Company

    About Montefiore Medical Center

    Commitment to Excellence

    As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.

    Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

    Enduring Mission and Distinguished History

    The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.

    From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.

    Our Services

    We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.

    Notable Centers of Excellence

    At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.

    Advanced Specialty and Surgical Care

    We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.

    Primary Care

    With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.

    Providing Care Without Walls

    Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.

    Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.

    Research and Education

    Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.

    The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.

    The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.

    Comprehensive Care Management

    Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.

    Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.

    Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.

    Learn More

    • Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
    • History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
    • Commitment to the Community – Community health, education and neighborhood development.
    • Leadership – Executives and clinical chairs leading Montefiore’s advancements.
    • Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
    • Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
    • Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.

    Skills

    • Call Centersunmatched
    • Cisco Network Systemsunmatched
    • Clinical Informationunmatched
    • Clinical Laboratoryunmatched
    • Clinical Study Publicationsunmatched
    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Epic Beaker (Laboratory)unmatched
    • Epic Systemsunmatched
    • Fax Machinesunmatched
    • Geneticsunmatched
    • HIPAA (Health Insurance Portability and Accountability Act)unmatched
    • Healthcareunmatched
    • High School Diplomaunmatched
    • Hospitalunmatched
    • Laboratoryunmatched
    • Leadershipunmatched
    • Logisticsunmatched
    • Medical Officeunmatched
    • Medical Terminologyunmatched
    • Medical Treatmentunmatched
    • Microsoft Management Console (MMC)unmatched
    • Militaryunmatched
    • Nursing Homeunmatched
    • Organizational Skillsunmatched
    • Outpatient Careunmatched
    • Paint Shop Pro Tubesunmatched
    • Pathologyunmatched
    • Printersunmatched
    • Problem Solving Skillsunmatched
    • QoS (Quality of Service)unmatched
    • Regulatory Reportsunmatched
    • Regulatory Requirementsunmatched
    • Resolve Customer Issuesunmatched
    • Sample/Specimen Processingunmatched
    • Scripting (Scripting Languages)unmatched
    • Systems Analysisunmatched
    • Telephone Skillsunmatched
    • Testingunmatched

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