Senior Student Services Coordinator

About Us - Values Overview

Department Summary

The mission of the Division of Student Affairs is to create transformational experiences for all UNT Health students by providing tailored support and fostering holistic development. There are 8 functional units within the Division of Student Affairs: Center for Student Life, Career Readiness Center, Center for Academic Performance, Office of Care and Civility, Testing and Evaluation Services, International Services, Office for Disability Access, and Student Assistance Resource Center.

Position Overview

This position serves as a high level case management position for both Care Team and Student Conduct. As it specifically relates to student conduct, this position is responsible for the investigation and adjudication of student conduct cases, which includes high level decision making such as assigning suspensions and expulsions. Additionally, this position maintains on-call responsibilities for responding to student emergencies. Finally, this position assists in prevention and education programming responsibilities related to Care Team and Conduct topics.

Minimum Qualifications

Bachelor's degree and three (3) years of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Familiarity with FERPA regulations and how to implement them in student interactions.
• Excellent customer service skills.
• Ability to set and adhere to strict deadlines.
• Attention to detail and accuracy.
• Excellent interpersonal skills and proven written communication skills.
• Ability to work on multiple projects with varying deadlines in a high paced, time-sensitive environment.
• Strong computer skills and proficiency working with a wide range of software programs including Word, Excel, and database management tools.

Preferred Qualifications

• Masters Degree in related field is preferred.
• 3 years of related experience.
• Experience directly in student conduct and case management.
• Title IX certifications.

Job Duties

• Provide nonclinical case management services to students who are experiencing personal need. This includes meetings with students, referrals to resources, and follow up communication, along with attending student performance committee meetings.
• Manage cases from origination through investigation to completion, determining responsibility and any applicable disciplinary actions, including expulsion when necessary. This may involve Title IX cases. Reports Case findings appropriately for individual cases and for discipline verifications.
• Assist in creation and implementation of prevention and education programming responsibilities related to Care Team and Conduct topics.
• Assist with Honor Code Representative trainings.
• Complete all necessary case management and respond to requests for information in a timely manner.
• Administer background check process for student applicants as requested by UNT Health academic programs.
• Complete disciplinary verification checks as requested by the Office of the Registrar.
• Serve in an on-call rotation to answer and respond to student emergencies after hours and on weekends.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday – Friday, 8:00am-5:00pm, with occasional evenings or weekends as required for divisional events.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.