Senior Supervisor, Account

Position Summary

The Senior Account Supervisor is responsible for managing customer relationships, leading account management activities, and ensuring customer satisfaction while supporting company sales, profitability, and operational objectives.

Key Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong relationships with customer purchasing, engineering, quality, and program teams.
• Lead customer communication regarding production schedules, forecasts, pricing, service issues, and program changes.
• Ensure timely resolution of customer concerns and escalations.
• Monitor customer demand and support production planning activities.
• Review customer forecasts and coordinate requirements with internal stakeholders.
• Track account performance, revenue, profitability, and service metrics.
• Support quote preparation, pricing reviews, and commercial negotiations.
• Assist with customer contracts and commercial agreements.
• Support new product launches and engineering changes.
• Coordinate activities between customers and internal program teams.
• Ensure customer requirements are communicated and implemented effectively.
• Monitor launch performance and address issues impacting on customer satisfaction.
• Collaborate with Operations, Quality, Engineering, Supply Chain, and Finance teams.
• Lead internal account review meetings.
• Coordinate corrective actions for customer concerns and delivery issues.
• Ensure customer expectations are aligned with operational capabilities.
• Prepare and present customer account performance reports.
• Analyze sales trends, forecast accuracy, customer scorecards, and profitability data.
• Identify risks and opportunities within assigned accounts.
• Develop action plans to improve customer satisfaction and business growth.

Qualifications

• Bachelor's degree in business, Finance, Engineering, or related field.
• 7+ years of automotive commercial, account management, sales, or program management experience.
• Minimum 5 years of leadership experience.
• Automotive manufacturing or supplier experience required.
• Strong negotiation, financial analysis, and customer relationship skills.
• Travel Requirement
• 25% travel
• Support customer launches and critical production events as required.

Our Investment in You

• Competitive Compensation Packages
• 11 Paid Holidays
• PTO
• Medical, Dental, and Vision Benefits
• 401k Savings
• Rewarding Healthy Behavior Program
• Life and Disability Insurance
• Supplemental Health Plans
• Employee Assistance Program
• Company Discount Program