Senior Support Lead

Job Description

Senior Support Lead

Bengaluru, Karnataka

Job Summary

VOLVO IT

Assignment Title: Application Support IT

Description• Be available and communicate with end users via telephone and email (Inbound and Outbound) • Respond to and handle calls by phone or email in a professional and efficient manner • Attend to functional and technical questions and issues that arise within the applications supported • Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOPs. • Follow up and seek solutions for application issues - follow ups with different support teams • Be responsible for effectively and efficiently managing the relationship with all involved stakeholders • Follow defined escalation path for unresolved issues Take necessary actions to expedite the resolution process Main Competence Requirements • Bachelor degree in computer science or related field • Excellent spoken and written skill in English • 0-5 years of Technical Support/Application support experience • Basic knowledge of Cloud Infrastructure support. • Good analysis technical troubleshooting skills. • Working knowledge on executing/writing basic SQL queries • Basic programming skills in any technology • Excellent communication, phone etiquettes and interpersonal skills • Self-initiative, pro-active, hardworking, good attitude and be a team player • Open to work in shifts (Mostly Daytime) Its a 7 months assignment, open it to all suppliers."""

Key Responsibilities

"""Assignment Title: Application Support IT

Description• Be available and communicate with end users via telephone and email (Inbound and Outbound) • Respond to and handle calls by phone or email in a professional and efficient manner • Attend to functional and technical questions and issues that arise within the applications supported • Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOPs. • Follow up and seek solutions for application issues - follow ups with different support teams • Be responsible for effectively and efficiently managing the relationship with all involved stakeholders • Follow defined escalation path for unresolved issues Take necessary actions to expedite the resolution process Main Competence Requirements • Bachelor degree in computer science or related field • Excellent spoken and written skill in English • 0-5 years of Technical Support/Application support experience • Basic knowledge of Cloud Infrastructure support. • Good analysis technical troubleshooting skills. • Working knowledge on executing/writing basic SQL queries • Basic programming skills in any technology • Excellent communication, phone etiquettes and interpersonal skills • Self-initiative, pro-active, hardworking, good attitude and be a team player • Open to work in shifts (Mostly Daytime) Its a 7 months assignment, open it to all suppliers."""

Skill Requirements

Other Requirements

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.