Senior Support Rep. (HireRight & SilkRoad)

This position will require the individual to represent the company and support clients. Responsibilities:

• Provide email and phone support to customers
• Work with customers to understand goals and business processes
• Provide expert knowledge of our product to the customer
• Drive to continually improve our internal process for customer care
• Identify, troubleshoot and resolve issues encountered by users

Qualifications:

• Prior applicable experience in a technical support or professional services environment
• A 4 year degree and/or 5+ years of demonstrated industry experience
• Demonstrated analysis, problem solving and troubleshooting expertise
• Comfortable interacting with all levels of management and roles within the client organization
• Ability to effectively prioritize and escalate customer issues as required
• Excellent communication and presentation skills to effectively explain a solution to a customer's problems
• Detailed, organized and results oriented
• Ability to learn and assimilate technical information quickly
• Enthusiasm, strong work ethic and a positive attitude