Senior Systems Engineer

• Act as the primary engineering lead for assigned customer environments, building strong stakeholder relationships and providing technical guidance.  

• Lead service reviews, operational discussions, and technical escalations while ensuring transparency and alignment.  

• Collaborate with cross-functional teams, vendors, and service providers to resolve issues and support platform improvements.  

• Identify and drive opportunities for optimization, automation, and service expansion.  

• Implement, support, and maintain hybrid cloud and infrastructure platforms (Azure/AWS, servers, storage, networking, security), ensuring availability, performance, and security.  

• Lead complex troubleshooting, root-cause analysis, and serve as an L2-L3 escalation point for critical issues.  

• Responsible for managing and resolving incidents, service requests, and changes in accordance with established procedures and service-level objectives.  

• Oversee system provisioning, configuration, patching, and lifecycle management.  

• Implement and manage modern endpoint management solutions using Microsoft Intune, including compliance policies, configuration profiles, and security baselines.  

• Manage application deployment, patching, and endpoint lifecycle processes, integrating with Entra ID and identity controls.  

• Support endpoint security initiatives and zero-touch provisioning (e.g., Autopilot).  

• Monitor system health, performance, and alerts; respond to incidents within SLA targets.  

• Support disaster recovery, backup, and resiliency initiatives to ensure business continuity.  

• Drive incident, problem, and change management processes alignment with operational standards and best practices.  

• Develop and maintain automation, scripting, and infrastructure-as-code to improve reliability, consistency, and efficiency.  

• Identify and implement proactive improvements across monitoring, patching, and configuration management.  

• Identify opportunities for service expansion or optimization and support upsell initiatives where applicable  

• Maintain accurate technical documentation, diagrams, and runbooks.  

• Ensure environments align with security, compliance, and architectural standards.  

• Contribute to knowledge sharing and engineering standards.  

• Comply with organizational policies, standards, and regulatory requirements.  

• Performs other duties as assigned by management. 

REQUIRED QUALIFICATIONS 

• Bachelor’s degree in information technology, computer science, engineering, or a related field, or an equivalent combination of education and relevant professional experience. 

• 7+ years of experience in cloud and infrastructure engineering (Azure and AWS preferred).  

• Strong experience across server, storage, networking, and security domains.  

• Hands-on experience with Microsoft Intune / Endpoint Manager (UEM).  

• Experience with identity and access management (Entra ID / Azure AD), including directory services, authentication, authorization, and role-based access control.  

• Experience with automation and scripting tools such as PowerShell and Ansible, including the application of infrastructure-as-code and configuration management principles. 

KNOWLEDGE, SKILLS AND ABILITIES 

• Advanced troubleshooting skills in hybrid environments.  

• Understanding of infrastructure security best practices, including patch management, least privilege access, and secure configuration standards  

• Awareness of backup, disaster recovery, and business continuity concepts in cloud and hybrid environments  

• Knowledge of monitoring, logging, and alerting concepts and tools used to support system reliability and incident response  

• Strong understanding of ITIL-based service delivery (incident, change, problem management)  

• Ability to adapt to a changing technical environment  

• Ability to coach and mentor team members within the engineer’s areas of expertise, including sharing knowledge, reviewing technical approaches, and supporting skill development. 

• Ability to communicate clearly with all team members and end-users  

• Ability to prioritize competing demands, respond promptly to service-impacting issues, and maintain accuracy and sound judgment in a fast-paced environment. 

• Customer-facing presentation and consulting skills  

• Ability to translate business requirements into technical solutions  

• Ability to explain technical procedures in business terms  

• Ability to solve complex technical problems through sound and methodical troubleshooting  

• Excellent written, verbal, presentation, and consultative communication skills, with the ability to explain technical concepts in business terms to customers, end users, technical teams, and organizational leaders. 

PREFERRED QUALIFICATIONS 

• Cloud design and architecture experience. 

• Unified Endpoint Management design and architecture (Intune, SCCM, JAMF) experience. 

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT  

• On-call and schedule flexing as needed to meet Bell Techlogix internal and client needs. 

• Must be able to work at a computer for long periods of time. 

• Must be able to listen and speak on the phone for long periods of time. 

TOOLS AND EQUIPMENT USED 

• Regularly uses a computer, telephone or headset, collaboration and remote-support tools, and other standard office and technical equipment required to support cloud, endpoint, and infrastructure environments. 

CONDITIONS OF EMPLOYMENT 

• Must successfully pass pre-employment, post-offer background check and drug screen.