Senior Systems Engineer (M365)

Overview

We are seeking a full-time Senior Systems Engineer at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for the Microsoft 365 (M365) collaboration and productivity platform.

Essential Functions

• Own configuration, administration, governance, and lifecycle management for SharePoint Online, OneDrive, Teams, Viva, Copilot, and Purview.
• Translate business needs into standards for Teams policies, meetings and calling, SharePoint architecture and templates, OneDrive settings, external collaboration, and workspace provisioning.
• Own tenant settings, Message Center, service health, and release management; evaluate and pilot features, including DSPM for AI and Defender for Cloud Apps, and enable, stage, or defer releases based on business value, readiness, and support impact.
• Maintain platform documentation, operating procedures, and change records.
• Partner with Entra ID, Conditional Access, and Exchange Online owners on configuration, standards, roadmaps, and identity and access solutions; cross-train to provide backup administration and operational coverage.
• Administer license assignments and service plans; track utilization, entitlements, compliance, and renewal timelines, escalating issues as needed.
• Support leadership and Microsoft vendor discussions with consumption and true-up analysis, license optimization, and E3, E5, and add-on SKU evaluations.
• Improve M365 configuration, usability, and adoption using feedback, support trends, and usage analytics; provide training, guidance, and change communications to associates and leadership.
• Partner with Service Desk and endpoint teams to resolve complex M365 application and configuration issues.
• Implement external sharing, Teams access and federation, SharePoint/OneDrive access governance, and oversharing remediation to Cyber Security Engineering standards; maintain baselines, report drift, and apply Intune app-protection policies with the device-management team.
• Deploy and publish DLP and sensitivity labels, tuning the user experience while Cyber Security Engineering owns policy design and enforcement logic.
• Coordinate configuration changes with Cyber Operations, Data Privacy, data owners, and device-management teams; document policy-approval and implementation responsibilities, with Cyber Security Engineering retaining security-policy design ownership.
• Stay informed on advancements in the Microsoft 365 platform, Entra, Intune, and Purview, and recommend improvements to configuration, user experience, and governance.
• Adhere to SOX, PCI, TISAX, and other regulatory requirements as applicable to Garmin's AutoOEM and Aviation environments.
• Identify automation opportunities (e.g., PowerShell, Power Automate, Graph API) to reduce manual administration and improve consistency.

Basic Qualifications

• Bachelor of Science Degree in Computer Science, Information Technology, Management Information Systems, or another relevant field AND a minimum of 5 years of relevant experience
• Demonstrated hands-on experience configuring and administering Microsoft 365 workloads at enterprise scale (SharePoint Online, OneDrive, Teams, and related services), including workload-level policy and settings design.
• Working knowledge of Exchange Online and Entra ID / Conditional Access, with the ability and willingness to grow to a shared-ownership level.
• Strong understanding of the M365 end-user experience and a track record of improving usability, adoption, and collaboration outcomes.
• Experience evaluating and rolling out new M365 capabilities and managing the service-health / release pipeline.
• Experience with Microsoft licensing administration and compliance, including consumption / true-up analysis and the differences across E3, E5, and add-on SKUs.
• Working knowledge of Intune (MDM / MAM) and Microsoft Purview (sensitivity labels, DLP, retention), including implementing security configuration to defined standards.
• Experience with PowerShell and / or the Microsoft Graph API for administration and automation.
• Demonstrated strong and effective verbal, written, and interpersonal communication skills; team-oriented with a positive attitude.
• Driven problem solver with excellent time management, documentation, and follow-up skills.

Desired Qualifications

• Microsoft certifications such as MS-102 (M365 Administrator Expert), MS-700 (Teams Administrator), SC-300 (Identity & Access Administrator), or SC-400 (Information Protection Administrator).
• Experience with Microsoft licensing administration or Enterprise Agreement compliance.
• Experience with M365 adoption / change-management frameworks and end-user enablement programs.
• Experience with Power Platform governance and low-code application management.
• Familiarity with regulated environments (TISAX, Aviation) and data-classification programs.

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits