Our Client, an IT Services and Consultant company, is looking for a Senior Systems Operations Engineer – Application Production Support for their Charlotte, NC/ Irving, TX/Minneapolis, MN location.
Responsibilities:
This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing. This position will follow corporate policies regarding security, documentation, audit and change control processes. This individual will collaborate with a team of US and India engineers maintaining the availability and performance of the production systems.
Drive adoption of core tooling and align to ITIL services
Execute incident, problem, change and release management across a wide range of applications and technologies
Drive remediation activities, run incident bridges, and provide status on active issues
Drive root cause identification and preventative actions
Effectively multi-task across a wide range of activities
Communicate effectively (both verbal and written) across multiple teams
Work with vendors and vendor products to troubleshoot issues
Identify gaps and single points of failure in current technology process or design
Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
Drive identification and development of automation for repetitive tasks
Ensure quality, security and compliance requirements are met for supported area
Execute daily maintenance tasks and proactive review of the production environment
Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester
Will require some off hour support and on-call rotation for system changes and issue investigation and coordination with offshore teams.
It’s a large team of application support engineers, covering HR and Legal based application suites. Need to be AI-inclined, right attitude with flexibility of work hours when needed and good comm skills/soft skills.