Senior Systems Support Engineer

Hot Job

Senior Systems Support Engineer

Apollo Professional Solutions

Pleasanton, CA 94588

$60 - $80/hour

Posted 10/21/2026

Job ID: 77750

Job Description

Senior Systems Support Engineer (Contract)

Location: Pleasanton & Santa Clara, CA

Schedule: 100% Onsite (5 Days per Week)

Contract Length: 12 Months with Potential Extension

Join a High-Impact Technical Support Team

We are seeking an experienced Senior Systems Support Engineer to provide advanced hardware, software, and network support for laboratory and diagnostic instrumentation across multiple campus locations and remote sites. This is an excellent opportunity for a hands-on technical professional who thrives in complex environments involving networking, system administration, equipment support, and customer-facing service delivery.

Key Responsibilities Network & Infrastructure Support (Primary Focus)

• Configure, maintain, and troubleshoot network-connected systems, servers, firewalls, and workstation devices.
• Manage IP addressing, network connectivity, and shared resources across instruments and servers.
• Diagnose and resolve issues related to VLANs, switches, servers, and network communications.
• Collaborate with internal technical teams and external partners to ensure system performance and reliability.

Systems & Instrumentation Support

• Perform preventive maintenance and routine system health checks.
• Execute equipment installations, operational qualifications, and system validations.
• Troubleshoot hardware failures and perform repairs, upgrades, and component replacements.
• Install and maintain system software updates and enhancements.

Service Management & Documentation

• Document service activities, maintenance records, and technical findings in electronic databases.
• Manage support requests and ticket workflows through ServiceNow.
• Provide timely communication and status updates to stakeholders and project teams.
• Ensure accurate recordkeeping and adherence to procedural requirements.

Training & Knowledge Sharing

• Participate in ongoing technical training and professional development programs.
• Work closely with senior engineers and subject matter experts to expand product and systems expertise.
• Support knowledge transfer initiatives and mentor team members as experience grows.

Required Qualifications

• Associates or Bachelors degree in a technical discipline such as:
• Information Technology
• Electrical Engineering
• Computer Engineering
• Related technical field

Minimum of 3 years of experience supporting medical devices, laboratory equipment, scientific instrumentation, or similar technical systems. Strong understanding of networking fundamentals, including:

• TCP/IP
• VLANs
• Switching
• Network troubleshooting

Experience with hardware diagnostics, software support, and system administration. Excellent problem-solving, communication, and customer service skills. Preferred Skills

• Experience supporting network-connected laboratory, healthcare, or scientific instrumentation.
• Familiarity with ServiceNow or comparable ticket management platforms.
• Knowledge of server environments, firewall configuration, and enterprise networking concepts.
• Ability to work independently while effectively collaborating with cross-functional teams.

Compliance & Quality Expectations

• Follow all company safety requirements, operational procedures, and quality standards.
• Ensure compliance with applicable regulatory and industry requirements, including FDA-regulated and ISO-governed environments.
• Maintain a strong commitment to safety, documentation accuracy, and continuous improvement.

Why Apply?

• Long-term contract opportunity with extension potential.
• Work with advanced technology and mission-critical systems.
• Gain exposure to complex networking, infrastructure, and instrumentation environments.
• Collaborate with highly skilled engineering and technical teams in a fast-paced research and development setting.

Apply today if youre a networking-focused systems support professional who enjoys solving complex technical challenges and supporting cutting-edge laboratory technologies.

Meet Your Recruiter

Ahad Khan

About Pleasanton, CA

Ready to embark on a fulfilling career journey in the vibrant region of Pleasanton, California? This picturesque city nestled in Alameda County offers a unique blend of suburban charm and exceptional growth opportunities for job seekers. Known for its charming downtown area with historic buildings, Pleasanton boasts a thriving arts scene with galleries like Firehouse Arts Center and Bankhead Theater. Indulge in the regions diverse cuisine, explore the scenic trails of Shadow Cliffs Regional Recreation Area, and catch a game of the Oakland Athletics at the nearby RingCentral Coliseum. Embrace the enchanting culture and endless possibilities that Pleasanton has to offer as you explore our curated job listings to find your perfect match. Lets kickstart your career journey in Pleasanton, CA today!

Salary Notes: The compensation listed reflects the good-faith rate currently anticipated for this position and may be adjusted, where permitted by law, based on business needs, applicable qualifications and experience.

EEO Statement: Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.

Related Jobs