Job Description
Senior Systems Support Engineer (Contract)
Location: Pleasanton & Santa Clara, CA
Schedule: 100% Onsite (5 Days per Week)
Contract Length: 12 Months with Potential Extension
Join a High-Impact Technical Support Team
We are seeking an experienced Senior Systems Support Engineer to provide advanced hardware, software, and network support for laboratory and diagnostic instrumentation across multiple campus locations and remote sites. This is an excellent opportunity for a hands-on technical professional who thrives in complex environments involving networking, system administration, equipment support, and customer-facing service delivery.
Key Responsibilities Network & Infrastructure Support (Primary Focus)
Apply today if you're a networking-focused systems support professional who enjoys solving complex technical challenges and supporting cutting-edge laboratory technologies.
Location: Pleasanton & Santa Clara, CA
Schedule: 100% Onsite (5 Days per Week)
Contract Length: 12 Months with Potential Extension
Join a High-Impact Technical Support Team
We are seeking an experienced Senior Systems Support Engineer to provide advanced hardware, software, and network support for laboratory and diagnostic instrumentation across multiple campus locations and remote sites. This is an excellent opportunity for a hands-on technical professional who thrives in complex environments involving networking, system administration, equipment support, and customer-facing service delivery.
Key Responsibilities Network & Infrastructure Support (Primary Focus)
- Configure, maintain, and troubleshoot network-connected systems, servers, firewalls, and workstation devices.
- Manage IP addressing, network connectivity, and shared resources across instruments and servers.
- Diagnose and resolve issues related to VLANs, switches, servers, and network communications.
- Collaborate with internal technical teams and external partners to ensure system performance and reliability.
- Perform preventive maintenance and routine system health checks.
- Execute equipment installations, operational qualifications, and system validations.
- Troubleshoot hardware failures and perform repairs, upgrades, and component replacements.
- Install and maintain system software updates and enhancements.
- Document service activities, maintenance records, and technical findings in electronic databases.
- Manage support requests and ticket workflows through ServiceNow.
- Provide timely communication and status updates to stakeholders and project teams.
- Ensure accurate recordkeeping and adherence to procedural requirements.
- Participate in ongoing technical training and professional development programs.
- Work closely with senior engineers and subject matter experts to expand product and systems expertise.
- Support knowledge transfer initiatives and mentor team members as experience grows.
- Associate's or Bachelor's degree in a technical discipline such as:
- Information Technology
- Electrical Engineering
- Computer Engineering
- Related technical field
- Minimum of 3 years of experience supporting medical devices, laboratory equipment, scientific instrumentation, or similar technical systems.
- Strong understanding of networking fundamentals, including:
- TCP/IP
- VLANs
- Switching
- Network troubleshooting
- Experience with hardware diagnostics, software support, and system administration.
- Excellent problem-solving, communication, and customer service skills.
- Experience supporting network-connected laboratory, healthcare, or scientific instrumentation.
- Familiarity with ServiceNow or comparable ticket management platforms.
- Knowledge of server environments, firewall configuration, and enterprise networking concepts.
- Ability to work independently while effectively collaborating with cross-functional teams.
- Follow all company safety requirements, operational procedures, and quality standards.
- Ensure compliance with applicable regulatory and industry requirements, including FDA-regulated and ISO-governed environments.
- Maintain a strong commitment to safety, documentation accuracy, and continuous improvement.
- Long-term contract opportunity with extension potential.
- Work with advanced technology and mission-critical systems.
- Gain exposure to complex networking, infrastructure, and instrumentation environments.
- Collaborate with highly skilled engineering and technical teams in a fast-paced research and development setting.
Apply today if you're a networking-focused systems support professional who enjoys solving complex technical challenges and supporting cutting-edge laboratory technologies.
Numbers & Facts
| Location | Pleasanton, CA |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1983 |
| Website | http://apollopros.com/ |
About Company
Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)
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