Sign upLog in
Operations Support Jobs in Boston, MA

Senior T&E Operations Specialist

Connexion Systems + Engineering

Boston, MA

Apply
JOB DETAILS
SALARY
$45–$55 Per Hour
SKILLS
Accounts Payable, Banking Services, Contract Management, Cross-Functional, Customer Relations, Customer Support/Service, Data Quality, Establish Priorities, Expense Management, Expense Reports, Finance, Financial Operations, Higher Education, Identify Issues, Internet/Online Service, Maintain Compliance, Metrics, Needs Assessment, Onboarding, Past Due Accounts, Problem Solving Skills, Risk, SAP, SAP Administration, Safety Training, ServiceNow, Systems Administration/Management, Systems Maintenance, Team Player, Time Management, Transaction Processing/Management, Travel Industry, User Account Administration, User Interface/Experience (UI/UX), Workflow Analysis
LOCATION
Boston, MA
POSTED
12 days ago
Job Title: Senior T&E Operations Specialist
Pay Rate: $45-$55/hr.
Location: Boston MA 
Duration: Temp-Perm
Shift: M-F 8:30am-5pm

Position Summary
We are seeking a Senior T&E Operations Specialist on a contract basis to serve as the operational and technical backbone of our Travel & Expense function during a period of transition. The T&E function supports approximately 15,000 Concur users and over $45 million in annual T&E activity across a complex, decentralized environment.
This is a hands-on, senior individual contributor role responsible for full administration of the SAP Concur platform and day-to-day execution of T&E operations. The successful candidate will pick up an existing portfolio in motion — system configuration, user support, compliance reporting, and travel program operations — with minimal ramp time.

The ideal candidate is a seasoned Concur administrator who can operate independently in a complex organization, takes pride in keeping systems and stakeholders well-served, and brings the judgment to know when to act and when to escalate.
Key Responsibilities
Concur Platform Administration
  • Serve as the primary SAP Concur system administrator, responsible for platform configuration, workflow design, approval routing, audit rules, and ongoing system maintenance.
  • Maintain the Concur-to-Workday Finance integration, ensuring accurate and timely data exchange and resolving integration issues in coordination with IT and Finance.
  • Configure and maintain Concur expense types, policies, and approval workflows in alignment with policy and audit requirements.
  • Manage Concur user administration, including account provisioning, delegate setup, and role assignments across the ~15,000-user base.
Travel Operations & Compliance Reporting
  • Administer the high-risk and sanctioned country pre-trip approval workflow in Concur, ensuring alignment with Global Safety requirements.
  • Operate the 30/60/90-day outstanding transaction reporting process, including automated delinquency notifications and senior leader distribution.
  • Monitor travel booking compliance and Concur report activity, identifying workflow issues, routing errors, and system anomalies requiring remediation.
  • Produce regular operational reports tracking key T&E metrics — outstanding transactions, expense report cycle times, policy exception rates, and cardholder delinquency.
Travel Program Operations
  • Support day-to-day operations of our corporate travel program, including traveler escalations, booking compliance, and routine TMC coordination.
  • Maintain traveler communications and onboarding materials supporting booking compliance and policy awareness.
Daily Settlement & Payment Operations
  • Execute daily Concur settlement runs and monitor results, researching and resolving payment failures in coordination with cardholders, banking partners, and Accounts Payable.
  • Conduct cardholder banking outreach to correct payment routing issues identified through the settlement process.
  • Process manual wire payments to Canadian employees through established controls until the Workday Canadian bank account functionality is fully operational.
  • ServiceNow & Stakeholder Support
  • Manage escalated AskFin / ServiceNow tickets requiring system-level investigation or Concur configuration changes, with resolution targets of 5 business days for standard inquiries and 15 business days for complex matters.
  • Maintain the T&E service catalog in ServiceNow, including form design, knowledge article structure, and workflow optimization.
  • Serve as a visible, accessible resource for the university community, delivering a professional, responsive, and resolution-focused experience on every interaction.
Minimum Qualifications
  • 5+ years of progressive experience in travel and expense management, financial operations, or a closely related function.
  • 3+ years of hands-on SAP Concur administration experience, including system configuration, workflow design, audit rules, and reporting.
  • Demonstrated ability to operate independently in a complex, multi-stakeholder environment with minimal ramp time.
  • Strong cross-functional collaboration skills with the ability to bridge technical teams and business stakeholders.
  • Proficiency with enterprise systems; experience with Workday Finance and/or ServiceNow strongly preferred.
Preferred Qualifications
  • Prior contract or interim engagements in T&E operations or Concur administration.
  • Experience in higher education or a similarly complex, decentralized organization.
  • Familiarity with travel management company (TMC) operations and corporate travel program operations.
  • Experience supporting audit remediation, compliance monitoring, or internal controls in a T&E context.
Key Competencies
  • Technical Ownership: Takes end-to-end accountability for the systems in their portfolio. Understands Concur deeply enough to diagnose issues, recommend solutions, and implement changes with confidence.
  • Operational Rigor: Manages competing priorities with discipline, follows through on commitments, and maintains service levels even during periods of high volume.
  • Customer Orientation: Approaches every traveler and system-user interaction — regardless of complexity or stakes — as an opportunity to deliver a professional, responsive, and resolution-focused experience.
  • Self-Direction: Operates effectively with limited supervision. Identifies what needs attention, prioritizes appropriately, and escalates with judgment.
  • Cross-Functional Partnership: Works effectively across Finance, IT, HR, and academic units. Translates technical constraints into business language and vice versa.

About the Company

C

Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Operations Coordinator JobsOperations Specialist Jobs