Senior Tech Field Engineer

Installs repairs and provides technical maintenance for product and component hardware and software mainly on customer premises in Charlotte area. Equipment may include desktop, laptop, servers. Has an opportunity to be trained on storage systems. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules service calls, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. This initial 3 month assignment has a high chance of extension and may turn into a permanent position.

Key responsibilities:

• provides the full range of field engineering support for an assigned base of large complex clients
• takes complete oversight of onsite service activity
• performs advanced level maintenance on all products including low complexity installation activities
• provides technical feedback on equipment systems and processes to improve overall service delivery
• uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs
• identifies and resolves systemic issues within the team
• proactively supports the needs of other team members providing technical assistance and expertise
• contributes to improved client services metrics reporting and documentation
• monitors technical and process issues proactively informing the manager and or team on offering improvement recommendations

Key qualifications:

• High school diploma or GED required
• May require technical certification
• Generally, 2 to 4 years' experience in area of responsibility
• Pass a rug and background screen