Job Description
Summary:
Location: Culver City, CA
Duration: 6 Months
Responsibilities:
- Provide the full range of field engineering support for an assigned base of large/complex clients.
- Take complete ownership of onsite service activity.
- Perform advanced-level maintenance on all products, including low-complexity installation activities.
- Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
- Use advanced tools and technical knowledge to resolve company problems and conduct scheduled installs.
- Identify and resolve systemic issues within the team.
- Proactively support the needs of other team members, providing technical assistance and expertise.
- Contribute to improved client services metrics reporting and documentation.
- Monitor technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Requirements:
- High School Diploma or GED required.
- May require technical certification or Associate Degree.
- Minimum 2 years of experience in the area of responsibility.
- Must have MAC skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma.
Numbers & Facts
| Location | Culver City, CA |
| Salary | $28.78–$32.37 Per Hour |
Skills
Apple Macsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
High School Diplomaunmatched
Improvement Metricsunmatched
Mac Operating System X (OS X)unmatched
Microsoft Windows Operating Systemunmatched
On Site Supportunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Sales/Support Engineering (SE)unmatched
Service Deliveryunmatched
Technical Supportunmatched
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