Overview:
Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.
A “Great Place To Work® Certified” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.
Responsibilities:
Key Responsibilities:
Develop Technology Solutions: Create scalable, secure, and sustainable solutions.
Manage Client Projects: Oversee external client projects, ensuring successful delivery of business consulting and systems development.
Design Comprehensive Solutions: Gather and analyze information to design flexible and adaptable solutions tailored to client needs.
Salesforce Platform Development: Utilize relevant Salesforce platform development experience.
Certifications: Hold relevant Salesforce certifications.
Team Oversight: Lead and manage team members effectively.
Detail-Oriented: Rapidly learn and leverage new concepts, business models, and technologies.
Independent Work: Work independently and be a self-starter.
Innovate: Continuously study new technologies and functionalities, pushing the capabilities of existing technologies.
Requirements:
Job Requirements:
Large Salesforce Engagements: Work on large Salesforce engagements as a Solution Architect or Technical Architect.
End-to-End CRM Solutions: Implement end-to-end CRM solutions using Sales Cloud, Service Cloud, and Community Cloud.
Pre-Sales Activities: Work on proposals, estimate scope of work, and support pre-sales activities.
Transform Requirements: Convert business requirements into Salesforce for functional and technical requirements.
Lead Management: Expertise in Lead Management, Quote to Cash, Case Management, and Call Center processes.
Customer Workshops: Conduct workshops during project discovery, prepare solution design documents, and collaborate with development teams.
Integration Development: Design and develop integrations between Salesforce and other systems using SOAP and REST APIs.
App Exchange Products: Experience working with App Exchange products.
Salesforce Marketing and Wave Cloud: Experience with Salesforce Marketing and Wave Cloud.
Agile Methods: Experience in Agile and other project management methods.
Experience & Skills:
12+ Years of Experience: At least 12 years of software/CRM experience, including 5+ years in Salesforce CRM.
Salesforce Certifications: Certifications in functional and technical areas.
Application Development: Experience in application development and integration using different design patterns.
Cloud Products: Functional understanding of various cloud products like Sales, Service, Community, LWC, FSL, etc.
Critical Thinking: Demonstrate critical and analytical thinking in all aspects of the job.
Productivity: Highly productive both independently and in team environments.
Multi-Tasking: Thrive in a fast-paced, client-driven environment.
Effective Communication: Communicate effectively with a wide range of audiences in various settings.
Education: Bachelor’s degree, or foreign equivalent, in Computer Science or Information Technology and 12 years of experience in the job offered or 15 years of experience in the related occupations of Software Developer, Software Engineer, or equivalent role.
Travel Requirements:
Travel and relocation possible to unanticipated client locations throughout the U.S.
Domestic travel required approximately 5% of time to various client sites and other unanticipated locations within the U.S.