Senior Technical Operations Technician 2026-01455

Senior Technical Operations Technician 2026-01455

Salary

$32.33 - $35.92 Hourly

Location

Cheyenne, WY

Job Type

Permanent Full-time

Job Number

2026-01455

Department

Department of Transportation

Division

Department of Transportation

Opening Date

06/03/2026

Closing Date

Continuous

FLSA

Non-Exempt

Job Classification

TNTO08

• Description
• Benefits
• Questions

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Transportation (WYDOT) is seeking a Senior Technical Operations Technician in Cheyenne, Wyoming. This position operates an independent work center to provide reliable telecommunications for transportation efficiency and public safety statewide.

This position offers a $2,000 Hiring Bonus See notes for eligibility

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457(b) plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE! Click here for detailed information, oryou can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:compensationcalculator.wyo.gov

Human Resource Contact: 307-777-4455 or amy.vigil1@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Configure equipment to perform to customer requirements, enable subscriber equipment in system configuration software, set operating parameters and permissions for subscriber equipment, and use system resources to troubleshoot subscriber equipment connectivity and operational issues
• Consult with and advise WyoLink system user agencies to understand their current and future needs better to evaluate options, configure systems, and formulate standard operating policies to meet their requirements
• Measure system performance and results with specialized network software and communications tools to ensure levels of service specified in communication systems requirements
• Respond to system alarms and resolve user trouble reports. Diagnose problems relating to ethernet/microwave interconnects and/or radiofrequency equipment. Subject to on-call on a rotational basis
• Monitor the implementation, maintenance, and repair of WyoLink communication subsystems and equipment, including contractor and interagency/inter-division maintenance partners
• Monitor and follow up on contractor maintenance efforts and depot-level equipment repairs
• Use advanced and complex Internet Protocol (IP) Configuration Management & System Administration applications to optimize WyoLink servers, databases, routers, and gateways and their service to affiliated agency networks and third-party IT applications
• Provide graphical reports to the WyoLink Support Manager to demonstrate system availability and usage and proactively determine cause and remediation for high-usage sites
• Work collaboratively as part of the WyoLink team to gain knowledge, experience, and expertise of all aspects of the WyoLink system and program
• Manage and update WYDOT mass notification and alert messaging system

Qualifications

PREFERENCES/AGENCY REQUIREMENTS:

Valid drivers license

General Radio Operators License (GROL)

KNOWLEDGE:

• Ability to use specialized voice and data telecommunication systems and equipment; analyze performance; interpret/use specification sheets and technical diagrams/manuals and network management software.
• Broad knowledge of Telecommunications, Electricity, Electronics, Information Technology, and facilities; including telephony, data communications, integration of voice & data communication systems with computers & electronic devices, transmission media, towers, vehicle electrical, and building/facility services
• Advanced technical knowledge can independently install, configure, modify, and repair telecommunications networks and equipment and adjoining computers & electronics.
• Knowledge of RF principles and their practical application. Antenna theory and practical application, operation and characteristics of the coaxial feed line, Transient Voltage Surge Suppression devices, analog and digital transmitters, amplifiers, receivers, and the ability to apply this knowledge to practical situations
• Skills in written and oral communication include leadership, training, conflict resolution, consensus building, team building, and clear and concise records, reports, correspondence, training, and other written materials.
• Ability to effectively manage own time and work independently and/or with limited supervision for extended periods, and to make reasoned decisions when confronted with unusual circumstances
• Problem-solving and customer service skills

MINIMUM QUALIFICATIONS:

Education:

Bachelors Degree

Experience:

0-2 years of progressive work experience (typically in Technical Operations) with acquired knowledge at the level of a Technical Operations Technician II

Certificates, Licenses, Registrations:

Some agencies may require a drivers license

OR

Education & Experience Substitution:

3-5 years of progressive work experience (typically in Technical Operations) with acquired knowledge at the level of a Technical Operations Technician II

Certificates, Licenses, Registrations:

Some agencies may require a drivers license

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Ability to climb ladders and work at varying heights
• May involve heavy lifting
• May work in extreme weather conditions
• Subject to call out for the restoration of mission-critical telephone communication devices

NOTES:

• FLSA: Non-exempt
• The Wyoming Department of Transportation is a Drug-Free Workplace
• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities

Qualifying eligibility and criteria for the hiring bonus

• Acceptance of a permanent, full-time position posted for public recruitment
• Temporary employees accepting a full-time position.
• Current employees accepting a promotional opportunity - recruitment must have been opened to the public.
• One year of service to WYDOT must be completed, failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.
• Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
• Employees would only be eligible for one ( 1 ) hiring bonus in a 12-month period.
• If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.

Supplemental Information

045-Department of Transportation - WYDOT-Chief Technology Officer - Telecommunications

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees enjoy:

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 11 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation: https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

Click here for detailed information or you can watch this short video to learn about our benefit package!.

01

(AA) Which of the following best describes your highest completed level of education to date or within the next three (3 months)? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associates Degree
• Associates Degree and additional coursework
• Bachelors Degree
• Bachelors Degree and additional coursework
• Masters Degree
• Masters Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above

02

(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3 months)? (Transcripts may be required.)

• 45+ Quarter hours/30+ Semester hours
• 90+ Quarter hours/60+ Semester hours
• 136+ Quarter hours/91+ Semester hours
• 180+ Quarter hours/120+ Semester hours
• 225+ Quarter hours/150+Semester hours
• N/A

03

(TNTO08) Which of the following best describes your work experience in Technical Operations? Experience definition: (This experience includes, but may not be limited to, the following: full-time experience repairing or maintaining complex electronic equipment, electrical experience, maintaining and diagnosing hardware and software, telecommunciations.)

• No relevant experience.
• Less than one (1) year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

04

(AA) Describe your relevant experience in the box below.

05

Do you have a valid drivers license?

• Yes
• No

06

Do you possess a General Radio Operators License (GROL)?

• Yes
• No

07

(AA) Where did you hear about this opportunity?

• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce services
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• www.governmentjobs.com/careers/wyoming
• Newspaper/Newsletter Advertisement
• Career Fair
• State Employee
• Friend or Acquaintance (Not State Employee)
• Other

08

(A1) If you selected "Current State Employee" please provide the employees first and last name, and include the department they work for, if known. Please limit this response to only one employee. This employee may be eligible for a Referral Bonus.

09

(AA) If you answered Other, please tell us where you heard about this opportunity.

10

(AA) VETERANS PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans preference status. By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure.

• Current State Employee
• Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veterans Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above

11

(AA) VETERANS PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans preference disclosure.

• Yes
• No
• I am not a veteran

12

(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.

• Yes
• No

Required Question

Employer State of Wyoming

Address Human Resource Contact Information located in the

General Description Section

Statewide, Wyoming, 82002

Phone 307-777-7188

Website http://agency.governmentjobs.com/wyoming/default.cfm