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Senior Technical Program Manager, Discovery Tech, US Prime & Marketing Technology

Amazon.com Inc

  • Seattle, WA
  • 2 days ago
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    Skills

    • Adoptionunmatched
    • Artificial Intelligence (AI)unmatched
    • Cross-Functionalunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Functional Programming Languagesunmatched
    • Leadershipunmatched
    • Marketingunmatched
    • Merchandisingunmatched
    • Product/Service Launchunmatched
    • Project/Program Managementunmatched
    • Standard Operating Procedures (SOP)unmatched
    • System Architectureunmatched
    • Technical Leadershipunmatched
    • Technical Supportunmatched
    • Time Managementunmatched

    Description

    This role sits at the intersection of two high-impact charters: Amazon Registries, the #1 wedding and baby registry in the U.S. serving millions of customers, and Marketing AI transforming how thousands of marketers work through AI-native workflows. We are looking for a Senior Technical Program Manager who can operate across both, driving execution on complex cross-functional programs while connecting the dots between them, specifically bringing AI capabilities into the Registries customer experience and marketing operations.

    You will manage programs that span engineering, product, science, and marketing teams, ensuring we ship on time, remove blockers, and maintain visibility across senior leadership. You"ll be equally adept running a Registries product launch as you are coordinating an AI adoption pilot across multiple marketing teams. The ideal candidate thrives in ambiguity, moves fast, and sees the connective tissue between programs that others miss.

    Key job responsibilities

    • Drive end-to-end program execution across Registries and Marketing AI, managing dependencies, timelines, risks, and stakeholder communication
    • Identify and act on opportunities to bring AI and generative AI capabilities into the Registries product experience (personalized recommendations, automated merchandising, AI-driven discovery)
    • Coordinate across engineering, product, applied science, and marketing teams to deliver complex, multi-team programs on time and at quality
    • Build and maintain program mechanisms: roadmap tracking, status reporting, escalation paths, and review cadences for senior leadership
    • Connect the dots between teams and charters: surface shared learnings, reusable patterns, and integration opportunities that accelerate both programs
    • Drive AI applications within Registries, partnering with the broader Marketing AI for Me initiative to apply playbooks, SOPs, and pilot frameworks
    • Manage technical trade-offs and sequencing decisions in partnership with engineering leads; understand system architecture well enough to ask the right questions and unblock teams
    • Communicate program status, risks, and decisions clearly to senior leadership through written narratives and verbal updates
    • Build trust across multiple teams and organizations; influence without authority to keep programs moving in a matrixed environment

    About the team

    The Discovery Tech team helps customers discover and engage with new, popular, and relevant products across Amazon worldwide, combining technology, science, and creativity to build customer-facing features and tools for marketers. Within Discovery Tech, Amazon Registries is the #1 wedding and baby registry in the U.S., a high-traffic product used by millions every year. Our Marketing AI for Me initiative is transforming how thousands of marketers work through AI-native workflows. This TPM role bridges both, driving execution across Registries and Marketing AI while bringing generative AI capabilities into the registry experience.

    Numbers & Facts

    LocationSeattle, WA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

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