Senior Technical Program Manager

Kforce has a client in Foster City, CA that is seeking a Senior Technical Program Manager. Summary: As a Technical Program Manager (TPM) on this team, you will own two portfolios. The first covers remote assistance and teleoperations tooling, mission dispatch and readiness, fleet response and vehicle recovery, vehicle diagnostics and repair workflows, operator-facing fleet monitoring, rider support tooling, and the shared services platform underneath them. Your goal is to reduce the human effort required to run every mission while raising the reliability of the systems our operations teams depend on. The second portfolio covers the consumer mobile app, along with the in-vehicle rider experience and the display application and platform it runs on. You will be the single accountable owner for status, risk, and stakeholder alignment across both portfolios, partnering with the program managers who drive individual workstreams and driving workstreams directly where no dedicated owner exists. Responsibilities:

• Own end-to-end delivery across both portfolios, spanning current and future vehicle software releases as well as enablement work that does not map to a single release
• Serve as the primary point of contact for milestone and executive leadership, synthesizing status across workstreams into a consistent view and a clear outlook against company objectives
• Drive execution directly for workstreams without a dedicated program manager
• Negotiate scope and sequencing with engineering, manage dependencies on autonomy capabilities, and represent the needs of the operations teams who are your primary customers
• Surface blockers, dependency gaps, and scope risk immediately and drive them to resolution or escalation
• Partner with product and engineering leaders during quarterly planning to arbitrate scope, expose what is unfunded, and make tradeoffs explicit before they become schedule surprises

Requirements:

• BS or MS degree in an engineering discipline or equivalent experience
• 6+ years of experience in engineering or program management, with a track record of owning complex technical programs end to end
• Experience delivering operational or operator-facing tooling at scale - fleet management, dispatch, remote assistance, logistics, or support systems where reliability and real-time performance are non-negotiable
• Experience delivering consumer-facing product, ideally a consumer mobile application, and familiarity with how consumer product teams operate
• Working familiarity with autonomy, robotics, or another complex safety-critical domain. Much of our scope is integration work with such systems, and you should be able to hold a credible technical conversation about degraded-mode behavior and system safety constraints
• Proven ability to influence without authority across organizational boundaries
• Expert proficiency with Jira for managing complex software development backlogs and cross-team dependencies
• Excellent roadmapping skills, with a talent for breaking strategic plans into tactical steps and identifying critical path across independently planned workstreams
• Strong problem-solving and analytical skills with a focus on continuous process improvement
• Excellent written, presentation, and verbal communication skills, tailored to both technical and leadership audiences
• Ability to perform in a fast-paced, high-stakes environment, and to establish structure and drive progress where the problem space is ambiguous and still evolving

Bonus:

• Experience at a ridesharing, delivery, logistics, or marketplace company where operational cost per trip was a tracked business metric
• Experience developing and scaling engineering or operational programs and processes from scratch
• Background in consumer mobile at scale, including accessibility standards and localization