Senior Technology Training Specialist

Offeror may propose no more than one (1) resource(s). Offeror shall propose resource(s) for which they have

the right to represent. If multiple Offerors propose the same resource(s), the Client reserves the right to make

such investigations, as it deems necessary, to confirm the representation of any proposed resource(s), and

reject any Offeror s proposed resource(s). After any investigations, if the Client is unable to confirm the

representation of any proposed resource(s), including a proposed resource who signed multiple Attachment

O Resource Acknowledgments, the Client reserves the right to reject the proposed resource(s) from all

applicable Offerors.

B. OFFEROR RESOURCE QUALIFICATIONS

1. The Offeror shall propose resource(s) that meet the following minimum qualifications:

a. Bachelor s degree from an accredited university.

2. The Client prefers Offeror proposed resource(s) to have the following qualifications:

a. At least five (5) years experience as a technology trainer with proprietary and/or advanced

off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc.,

applications).

b. At least three (3) years experience with developing technical documentation.

C. SCOPE OF WORK

Offeror proposed resource(s) shall be responsible for the following:

1. Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary

software applications.

2. Plan and develop documentation, training videos, and instructional design modules for commercially

available and proprietary software applications.

3. Communicate with the Contract Manager on project plans, status, and updates for each assignment.

D. OFFEROR RESOURCE(S) SKILLS, EXPERIENCE, & CAPABILITIES

1. Offeror shall propose resource(s) possessing the following preferred skills, experience, and

capabilities:

a. Experience with:

(1) Developing and delivering in person Instructor Led training for commercially

available and proprietary software.

(2) Delivering customer training programs using adult learning principles to individuals

and groups of users.

(3) Using Technical applications to support training development such as Camtasia,

Articulate 360, Vyond, etc.

(4) Managing training projects from initiation through completion, ensuring timely

delivery and quality outcomes.

b. Ability to:

(1) Use methodologies to plan, track, and deliver high quality technical training.

PORFP No. K23-0094-25L-20 Senior Technology Training Specialist

Rev. 04/12/2026

Page 13

(2) Develop technical documentation for commercially available and proprietary

software (Quick Reference Cards, Quick Reference Guides, content for the web,

etc.).

(3) Develop video and interactive recorded training to support technical processes.

(4) Coordinate multiple tasks, resources, and stakeholders effectively.

(5) Organize and manage time effectively to handle concurrent training initiatives and

deadlines.

c. Knowledge of:

(1) Customer service standards when interacting with internal and external Subject

Matter Experts.

(2) Identification and troubleshooting of user-defined challenges and implementing

appropriate solutions.

(3) Microsoft Office applications including Teams, Co-Pilot, OneNote, and sharepoint

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