Senior Telecom Engineer

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.This is a remote position.Essential Duties and Responsibilities - Work with development teams throughout the software life cycle ensuring sustainable software releases. - Perform hands on management of cloud infrastructure and automation tools. - Document cloud architecture, security measures, and participate in client audits. - May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization. - Serve as the primary technical point of contact for all cloud services consumed by the business. - Lead performance testing, chaos engineering, and remediation efforts for continual improvement.