Senior Telecom Support Engineer

Pay Range: $32.00hr - $37.00hr

Job Overview:

The Telecommunications Engineer is responsible for planning, deploying, configuring, maintaining, and monitoring the corporate telephony system, largely based on the Microsoft Teams ecosystem. The role provides technology and process expertise in the application of new and existing technologies to deliver a great customer experience, including meetings, VoIP, and related telecom functions. The work is onsite in an industrial manufacturing environment, requiring solid technical skills, analytical thinking, as well as strong interpersonal and communication skills.

KEY RESPONSIBILITIES:

Work from home is not an option for this position.

The candidate will be supporting two facilities on the south side of Lake Michigan.

Requirements for technologies that the candidate will support:

• Support administration and 24x7 delivery of telecom services in an enterprise-scale environment.
• Manage break/fix work and customer requests related to telephone services, including equipment deployment and servicing.
• Handle face-to-face customer communications.
• Support VoIP phones and analog phones.
• Support Microsoft Teams calling and meetings.
• Utilize knowledge of PC microphones and speakers.
• Apply basic Excel knowledge for daily tracking spreadsheets.
• Experience with deploying, administering, and troubleshooting VoIP telephony infrastructure, analog or digital circuits and related hardware, and telecom-related products such as audio/videoconferencing and voicemail (skills will be developed within the first 6 months).
• Utilize Teams and AudioCodes platforms.
• Apply basic networking knowledge, such as terminating Cat 5 and Cat 6 cabling.
• Support cellular coverage solutions (Wilson Cellular Boosters).
• Assist with Microsoft Endpoint and Office 365 management, as capacity allows.
• Evaluate security posture and identify process improvements.
• Troubleshoot infrastructure wiring (ethernet, copper, and fiber) and telecom equipment (gateways, routers, circuits).
• Provide localized support of wired and wireless data networks (smart hands).
• Manage telecom-related projects.

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

Minimum Requirements:

• Information Systems, Computer Engineering, or equivalent IT support experience.
• Understanding of Microsoft Office 365 and Teams administration.
• Familiarity with servicing and deploying enterprise telephony networks and infrastructure (network/telephony equipment and cabling).
• Demonstrated strong analytical, problem-solving, and IT troubleshooting skills, along with a desire to learn new concepts.
• Experience with IT end-user support demonstrating excellent customer service.
• Highly self-motivated, flexible, organized, and timely in completing assignments.
• Passion for working in a team-oriented, collaborative environment where change is constant.
• Experience working with various desktop, mobile, and server operating systems platforms.
• Experience administering MS Teams or Cisco-based telephony and A/V conferencing.
• Working knowledge of wired and wireless networking and troubleshooting methods.
• Experience supporting PCs and mobile devices.
• Experience leading cross-functional projects (preparing project plans to communicate and track execution).
• Experience with legacy and SIP telephony products is a plus.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:

• Ability to work safely in a dynamic, heavy industry environment.
• On-site work at Gary, Indiana locations.

Due to nature of job The candidate must have Ability to drive, walk, and carry boxes, phones, and phone equipment.