Senior Training Engineer

The Senior Training Engineer is a senior technical field leader responsible for driving complex training and optimization activities across industrial process systems. This role serves as a trusted technical advisor to customers and internal stakeholders, leading on site and in the office training programs and ensuring successful delivery of high-impact sessions across demanding industrial environments.

The Senior Training Engineer brings deep expertise in cement and heavy industrial processes, combining advanced technical knowledge with strong field leadership, customer engagement, problem-solving capability, and excellent communication skills. This role is accountable for ensuring execution excellence, resolving complex system-level issues, and identifying opportunities to improve equipment performance, expand service offerings, and enhance customer operational outcomes through training sessions. Operating with a high degree of autonomy, the Senior Training Engineer plays a critical role in strengthening customer relationships, improving asset performance, and supporting long-term service growth and reliability outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The major responsibilities of the position are listed below.  To perform the job successfully, the individual must be able to execute each essential duty satisfactorily.  Other duties, assignments, and specific projects may be assigned at the discretion of executive management.

• Leads field execution for complex installation, commissioning, maintenance, and operational optimization and training solutions
• Directs and coordinates multi-disciplinary field teams to ensure safe, efficient, and high-quality execution
• Owns technical execution outcomes for assigned projects, including schedule, quality, and performance targets
• Conducts advanced troubleshooting, root cause analysis, and system-level problem solving
• Evaluates equipment and process performance and identifies system-wide improvement opportunities
• Advises customers and contractors on technical procedures, operational decisions, and compliance with specifications
• Leads customer training sessions and operational readiness programs
• Partners with engineering and technical support teams to develop and implement solutions
• Participates in project planning, execution strategy, and technical review meetings
• Identifies opportunities for service expansion, upgrades, and process optimization
• Ensures adherence to execution plans, budgets, and technical standards
• Other job duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s or Master’s degree in Mechanical or Chemical Engineering or a related field; equivalent technical and commercial experience will be considered

• Minimum 8+ years of experience in heavy industrial environments, preferably within the cement industry or closely related sectors; advancement in process engineering, commissioning, or advanced field service roles
• Strong experience with industrial process systems and equipment such as mills, kilns, coolers, and material handling systems
• Demonstrated experience leading field teams in complex industrial environments
• Proven ability to independently resolve complex technical and operational issues
• Experience delivering technical training and customer-facing advisory support
• Strong leadership, communication, and decision-making skills
• Fluent in English (written and spoken); additional languages are a strong advantage.

COMPETENCIES

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required. 

KNOWLEDGE

• Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

SKILLS

• Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Operation and Control — Controlling operations of equipment or systems.
• Related occupations
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

ABILITIES

• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
• Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
• Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Far Vision — The ability to see details at a distance.

PHYSICAL DEMAND AND WORK EFFORT

• Frequent standing, walking, climbing, and use of hands for tools, equipment inspection, and field service activities, in addition to occasional seated work for reporting and technical documentation.
• Regular access to and navigation of industrial plant environments, including walking long distances across sites, working on uneven surfaces, climbing stairs and ladders, and operating in proximity to heavy machinery. 
• Use of appropriate personal protective equipment (PPE) is required at all times in field environments.
• Work is performed in a combination of office, shop, and industrial customer site environments. Field conditions may include exposure to outdoor weather, temperature extremes, noise, dust, vibration, and operational equipment hazards.
• Requires sustained mental focus and attention to detail for technical troubleshooting, equipment commissioning, customer communication, operational planning, and execution of field assignments. Senior levels additionally require focus for team coordination, technical decision-making, and customer advisory discussions.
• Field assignments may involve physically demanding conditions and extended periods on active industrial sites, including travel to customer locations and time spent in operational production environments.
• Compliance with all safety requirements, site-specific rules, and company attendance and travel expectations is required.
• Travel required 50-60% (~150 days per year)

MEASUREMENTS OF SUCCESS

• Achievement of project execution targets including scope delivery, schedule adherence, and technical performance across complex field assignments
• Leadership of field teams to ensure safe, efficient, and high-quality execution across multiple disciplines and equipment systems
• Delivery of measurable improvements in equipment and system performance through advanced troubleshooting and optimization
• Growth in service penetration within assigned accounts through identification and execution of upgrade, retrofit, and optimization opportunities
• Contribution to order intake growth through conversion of field-identified opportunities into service, upgrade, or aftermarket solutions
• Delivery of targeted contribution margin performance through effective execution, pricing discipline, and scope control
• Effective management of field execution costs including travel, labor, and project expenses within or below budget expectations
• Strengthening of long-term customer relationships through trusted technical advisory support and operational leadership
• Increased service contract attachment and renewal support through field-driven insights and customer engagement