The Senior Transport Coordinator provides day-to-day supervisory oversight of the depot's transport coordination function, working across both the AM and PM Coordinator shifts to ensure the operation runs to a single, consistent standard regardless of who is on shift.
The role reports jointly into both Regional Transport & Infrastructure Managers at the depot. This dual line exists because the depot's two Transport & Infrastructure Manager positions are structured around shift coverage rather than a functional split, and the Senior Transport Coordinator is the continuity point that sits across both - the one role in the coordination team with visibility of the full day, not just one half of it.
This is a supervisory role, not just a more senior version of the coordinator role. The Senior Transport Coordinator is expected to set the standard the AM and PM Coordinators work to, resolve the issues that get escalated above Coordinator level, and take ownership of the compliance and cost outcomes that span the whole shift pattern. The role also carries direct line management of the Regional Planner and formal ownership and sign-off of the daily transport plan, extending accountability beyond supervision into the operational and commercial delivery of the plan itself.
Why NWF Fuels?
- Monthly Pay: £38,250 to £45,000 per annum dependant on experience
- Shifts: Monday to Friday
- Holidays: 33 days per year including bank holidays
- Progression Opportunities: Clear progression pathways both within the Transport function and across the wider group that operates 2 other business'
- Training Opportunities: Funded, accredited courses.
- Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
- Shopping Discounts: Save with discounts at major retailers like Sainsbury's, Morrisons, Currys, Debenhams and more!
- Travel Savings: Discounts on flights, hotels, and airport parking.
- Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
- Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
- Enhanced Policies: Enhanced maternity and paternity leave.
- The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
Supervision and Shift Continuity
- Supervise and support the AM and PM Transport Coordinators, ensuring both shifts operate to the same standard and nothing is lost in the handover between them.
- Own the quality of shift handover between AM and PM Coordinators - outstanding deliveries, driver issues, vehicle faults, and any unresolved items carried from one shift into the next.
- Act as the escalation point for operational issues the coordinators cannot resolve themselves - driver conduct, repeated delivery failures, or conflicts between depot priorities.
- Provide day-to-day coaching and on-the-job support to the coordinators, building their confidence and consistency in decision-making.
- Step into a Coordinator's duties directly when needed during absence, peak demand, or when an issue requires senior-level intervention on the day.
Line Management
- Act as direct line manager for the Regional Planner, accountable for their day-to-day performance, development and output.
- Set clear expectations for the daily transport plan, providing regular feedback and coaching to improve its quality and consistency.
- Conduct one-to-ones, performance reviews and development conversations with the Regional Planner in line with the business's standard people management processes.
- Manage absence, workload and any performance issues affecting the Regional Planner directly, escalating to the Regional Transport & Infrastructure Managers only where it cannot be resolved at this level.
Daily Transport Plan Ownership
- Own and sign off the daily transport plan, ensuring available driver and vehicle capacity is optimised and the plan is capable of meeting or exceeding targets.
- Review the plan the Regional Planner produces each day, challenging it constructively rather than accepting it as submitted, and requiring rework where it does not make the best use of available resource.
- Confirm the plan is operationally deliverable before it goes live, taking account of driver hours, vehicle availability and known constraints for the day.
- Hold accountability for whether the signed-off plan delivers against volume, cost and service expectations, and work back through what went wrong when it does not.
Reporting
- Keep both Regional Transport & Infrastructure Managers informed of depot performance across the full day, not just the shift each manager is most directly associated with.
- Balance and reconcile priorities where the two Managers' expectations differ, escalating for a decision where they cannot be reconciled at this level.
- Provide a single, consistent operational report covering both shifts, so neither Manager is working from a partial picture.
- Represent the transport coordination function in planning and review discussions with both Managers.
Compliance Oversight
- Own overall accuracy of O-Licence, tachograph and drivers' hours records across both Coordinator shifts, spot-checking and correcting where standards slip.
- Ensure driver debriefs are being completed to standard by both Coordinators, and step in personally on debriefs that raise a significant issue.
- Maintain oversight of vehicle defect reporting and POD records across the full day, ensuring nothing is missed at shift changeover.
- Ensure health and safety standards, toolbox talks and incident reporting are applied consistently across both shifts.
- Support HSE requirements across the depot, including delivering driver briefings and contributing to incident investigations.
Cost and Efficiency
- Monitor overtime, agency cover and driver utilisation across both shifts, and flag avoidable cost to the Regional Transport & Infrastructure Managers before it becomes a pattern.
- Support route and resource efficiency across the full day, identifying where AM and PM planning could be better coordinated to reduce cost or improve delivery performance.
- Contribute to the depot's cost-to-serve and delivery performance conversations with a full-day view that neither shift alone can provide.
Planning and Workforce Coordination
- Coordinate rota and absence cover across both Coordinator shifts and for the Regional Planner, keeping coverage consistent across the full function.
- Support recruitment, onboarding and development planning for the coordinator team.
- Feed recurring issues, patterns and improvement ideas from the coordination team back to both Regional Transport & Infrastructure Managers.
What will you bring?
- Experience as a Transport Coordinator or similar role within a transport, logistics or distribution operation, with a track record of taking on more senior or supervisory responsibility.
- Familiarity with drivers' hours regulations, tachograph records and O-Licence compliance requirements at a working level.
- Experience coaching or supporting less experienced team members in a live operational environment.
- Experience working across a full-day shift pattern or managing continuity between shift teams.
- Calm and decisive under pressure, with the judgement to know when to resolve an issue directly and when to escalate it.
- Strong communicator, able to keep two Regional Transport & Infrastructure Managers equally well informed without either feeling like the second priority.
- Comfortable holding Coordinators to a consistent standard, including giving direct feedback where a shift has fallen short.
- Numerate and cost-aware - reads overtime, utilisation and delivery performance data and acts on it.
- Practical and hands-on, willing to step into Coordinator duties directly when the day demands it.
- Proactive in flagging cost, compliance or performance issues before they're raised by someone else.
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK - we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.