Overview: Seeking a Senior Unified Communications & M365 Engineer to design, support, and enhance enterprise collaboration and messaging systems. This role manages end-to-end email delivery operations and administration of Microsoft 365 core services, including Exchange Online (and Hybrid), Teams, and related collaboration platforms.
Office Hours: 4:00 PM 12:00 AM PST
Key Responsibilities:
Lead the architecture, implementation, and support of Unified Communications solutions focused on Microsoft 365 and Exchange Online/Hybrid.
Serve as the subject matter expert for email architecture, including routing, mail flow, authentication, deliverability, and message hygiene.
Administer and support Proofpoint security platforms, including DLP, encryption, TAP, routing, and policy management.
Configure and maintain Metadact or similar tools for metadata scrubbing, compliance, and secure file handling.
Manage the full email lifecycle, including DNS, SMTP, SPF/DKIM/DMARC, TLS, connectors, and transport rules.
Oversee hybrid Exchange configurations, coexistence, and migration activities.
Provide Tier 3/4 support to resolve complex messaging and Unified Communications issues.
Collaborate with security, infrastructure, and applications teams to ensure secure, resilient, and high-performing messaging services.
Develop and maintain system documentation, architecture diagrams, and operational runbooks.
Contribute to long-term UC strategy, roadmap planning, and lifecycle management initiatives.
Support audits, risk assessments, and compliance efforts related to messaging and collaboration platforms.
Additional Responsibilities:
Partner with infrastructure and security teams to optimize system reliability and performance.
Mentor junior engineers and lead technical projects.
Maintain high standards for service quality, technical accuracy, and response efficiency.
Preferred Technical Experience:
Experience with telephony/VoIP platforms such as Microsoft Teams Phone, Cisco, or Avaya.
Working knowledge of SharePoint Online, including site permissions and administration.
Required Skills and Technical Proficiencies:
7+ years in Unified Communications, Messaging, or Microsoft 365 engineering roles.
Expert-level knowledge of Microsoft 365, Exchange Online, and hybrid Exchange architectures.
Hands-on experience with Proofpoint email security solutions.
Proficiency with Metadact or similar metadata-scrubbing tools.
Deep understanding of email lifecycle technologies: DNS, SMTP, SPF/DKIM/DMARC, TLS, and routing topologies.
Strong troubleshooting skills in hybrid messaging and UC environments.
Knowledge of Azure AD, OAuth, Conditional Access, and MFA.
Proficiency with PowerShell or similar scripting tools for automation and administration.
Experience within law firm or professional services environments is preferred.
Certifications (Preferred):
Microsoft 365 Certified: Messaging Administrator Associate
MS-100 or MS-203, or MCSE
Proofpoint Certified Specialist
Other Unified Communications or security certifications.
Education:
Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
Numbers & Facts
Location
Los Angeles, CA (Remote)
Salary
$108,000–$140,000 Per Year
Skills
Authenticationunmatched
Avaya Softwareunmatched
Cisco Network Systemsunmatched
Communications Security (COMSEC)unmatched
Computer Scienceunmatched
Cryptographyunmatched
DNS (Domain Name System)unmatched
Documentationunmatched
Email Management/Administrationunmatched
Email Securityunmatched
Email Technologyunmatched
Information Technology & Information Systemsunmatched
Legalunmatched
MCSE - Microsoft Certified Systems Engineerunmatched
Mentoringunmatched
Messaging Technologyunmatched
Metadataunmatched
Microsoft Exchange Serverunmatched
Microsoft Exchange Server Administrationunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Phoneunmatched
OAuthunmatched
Professional Servicesunmatched
Risk Analysisunmatched
SMTP (Simple Mail Transfer Protocol)unmatched
SSL-TLS (Secure Socket Layer - Transport Layer Security)unmatched
Scripting (Scripting Languages)unmatched
Security Infrastructureunmatched
Strategic Planningunmatched
System Architectureunmatched
Systems Maintenanceunmatched
Systems Reliabilityunmatched
Technical Leadershipunmatched
Telephonyunmatched
Topologyunmatched
Unified Communicationsunmatched
Unified Messagingunmatched
VoIP (Voice over IP)unmatched
Windows PowerShellunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.