Senior User Support Specialist

LHH is seeking a Senior User Support Specialist for a confidential opportunity with an established professional services organization in Orange County. This is a hands-on senior-level role providing high-touch technical support to attorneys and staff while serving as an escalation resource for more complex technical issues.

What You'll Do

• Provide deskside, phone, and remote technical support

• Troubleshoot hardware, software, applications, mobile devices, and connectivity issues

• Support Microsoft 365, Windows, document management systems, and legal applications

• Manage and document Help Desk requests through resolution or escalation

• Assist with user provisioning and hardware/software configuration

• Serve as a technical escalation point and mentor to other support team members

• Partner with broader IT teams to resolve complex technical issues

• Support technology projects, inventory, and asset management

• Participate in an after-hours on-call rotation

What We're Looking For

• Law firm technical support experience required

• 5+ years of Help Desk or technical support experience

• Strong Microsoft 365 and Windows experience

• Experience supporting legal document management systems such as NetDocuments, OpenText, or similar platforms

• Familiarity with legal applications such as Innova, Litera, or comparable tools

• Working knowledge of networking and connectivity troubleshooting

• Experience supporting iOS and Android devices

• Strong troubleshooting, communication, and customer-service skills

• Senior or lead-level support experience preferred

• Bachelor's degree in IT, Computer Science, or a related field preferred; equivalent experience may be considered

Why Join?

This is a great opportunity for an experienced legal IT professional looking to expand beyond traditional Help Desk support. The position offers exposure to broader technology initiatives, increased technical ownership, mentorship responsibilities, and opportunities for continued professional growth.

Interested? Apply today to learn more about this confidential opportunity.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Pay Details: $90,000.00 to $110,000.00 per year

Search managed by: Mckenzie Finn

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.