Senior UX Researcher

Position Overview:

The Senior UX Researcher will provide flexible, hands-on research capacity across multiple digital products and healthcare experiences. This senior individual contributor will take established research questions and prioritized studies from planning through actionable recommendations with minimal oversight. The role will support planned initiatives and rapid-turn requests, work within existing research standards and tools, and share practical best practices that improve outcomes while the customer retains responsibility for strategy, prioritization, governance, and experience direction.

Responsibilities:

• Independently plan, execute, analyze, and communicate research aligned to established product and research priorities.

• Translate business and product questions into appropriate research approaches without requiring significant oversight.

• Conduct qualitative and mixed-methods research, including interviews, usability testing, concept testing, surveys, card sorting, contextual research, competitive analysis, and feedback analysis.

• Plan and conduct iterative usability testing for web and digital healthcare experiences, then translate findings into prioritized design recommendations.

• Partner directly with product managers, designers, engineers, operational stakeholders, and subject-matter experts to refine solutions before development or subsequent release.

• Synthesize qualitative and quantitative evidence into concise findings, recommendations, and implications for product decisions.

• Support rapid, short-turnaround requests and more complex studies spanning multiple product experiences.

• Manage multiple research efforts simultaneously while maintaining clear communication on scope, progress, risks, and outcomes.

• Moderate and facilitate research sessions and present findings through clear, decision-oriented research storytelling.

• Create clean, reusable research artifacts and maintain strong documentation and research repository discipline.

• Operate effectively within existing research standards, strategy, tools, and processes.

• Share practical recommendations and best practices that improve research quality, team effectiveness, and customer outcomes.

Qualifications:

• Senior-level experience delivering UX research for complex digital products or services as a hands-on individual contributor.

• Demonstrated ability to independently move an established research priority from planning through actionable recommendations.

• Strong qualitative and mixed-methods research capability across interviews, usability testing, concept testing, surveys, card sorting, contextual research, and feedback analysis.

• Excellent synthesis skills, with the ability to convert qualitative and quantitative evidence into concise, prioritized recommendations.

• Experience collaborating directly with product managers, designers, engineers, operational stakeholders, and subject-matter experts.

• Ability to support multiple concurrent research efforts, including rapid-turn studies and complex cross-product initiatives.

• Strong moderation, facilitation, stakeholder communication, presentation, and research storytelling skills.

• Excellent organization, documentation, and research repository practices.

• Highly autonomous, communicative, and collaborative, with the ability to deliver against established priorities with minimal oversight.

• Ability to work within existing research standards and strategy while sharing best practices and improving execution outcomes.

• Healthcare, regulated-industry, patient or customer experience, or complex service-workflow experience is highly desirable.