SeniorAdministrator - Jenkins,Windows PowerShell

Job Description

SeniorAdministrator - Jenkins,Windows PowerShell

Job Summary

The Sr Administrator for Tools & Automation plays a critical role in delivering advanced technical support and ensuring the effective operation of automation tools. This position is essential for troubleshooting complex incidents, performing root cause analysis, and implementing strategic solutions that enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Provide Technical Support And Troubleshooting By Utilizing Jenkins And Powershell To Automate Processes, Ensuring Adherence To Quality Standards And Company Policies.

2. Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Efficiently.

3. Manage And Update The Knowledge Base By Documenting Solutions And Processes, Contributing To The Training And Coaching Of Analysts To Enhance Team Capabilities.

4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Strong Security Posture.

5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.

Skill Requirements

1. Advanced Proficiency In Jenkins For Continuous Integration And Automation.

2. Strong Expertise In Powershell Scripting For Task Automation And System Management.

3. Solid Understanding Of Python And Ansible For Process Automation And Configuration Management.

4. Familiarity With Incident Management Processes And Root Cause Analysis Techniques.

Other Requirements

1. Optional But Valuable Certifications:

2. Jenkins Certified Engineer

3. Microsoft Certified: Powershell Fundamentals

4. Red Hat Certified Specialist In Ansible Automatio

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.