SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Job Description

SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Noida, Uttar Pradesh

Job Summary

Job Summary : Position Details · Experience: 3-5 Years · Location: India · Employment Type: Full-Time · Shift: 24x7 Rotational Shifts Job Summary · Seeking a proactive Command Center Analyst with experience in IT Operations, Infrastructure Monitoring, Incident Management, and Service Desk Operations. Responsible for monitoring critical IT infrastructure, handling alerts, coordinating incident resolution, and ensuring SLA compliance.

Job Description : ServiceNow, Remedy, or Jira Service Management\\\ \\\ · Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix\\\ \\\ · Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge\\\ \\\ · Strong communication and analytical skills

Key Responsibilities

Job Responsibilities : Monitor IT infrastructure, applications, servers, networks, and cloud environments using monitoring tools. · Perform real-time event and alert monitoring and take appropriate actions based on defined procedures. · Identify, classify, and prioritize incidents according to impact and urgency. · Create, track, and manage tickets through the ITSM tool. · Coordinate with L2/L3 support teams and vendors for incident resolution. · Escalate critical incidents as per the escalation matrix. · Ensure timely communication to stakeholders during service disruptions. · Track SLA compliance and ensure incident resolution within agreed timelines. · Prepare daily operational reports, incident summaries, and shift handover reports. · Participate in Major Incident Management (MIM) bridge calls. · Perform health checks and validate service availability. · Support problem management by identifying recurring incidents and trends. · Maintain operational documentation, SOPs, and knowledge articles

Skill Requirements

Skill Requirement : Required Skills · ServiceNow, Remedy, or Jira Service Management · Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix · Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge · Strong communication and analytical skills · Understanding of ITIL processes Qualifications · Bachelor degree in IT, Computer Science, or related field · 3-5 years of relevant experience · ITIL Foundation certification preferred

Other Requirements

Other Requirement : Bachelor degree in IT, Computer Science, or related field · 3-5 years of relevant experience · ITIL Foundation certification preferred

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.