Server Administrator

Pay Range: $36.66hr - $52.00hr

Job Overview:

Industrial IT Server Administrators provide operational support for Windows and Linux server environments and are responsible for the daily administration activities required to maintain reliable IT services. This role serves as a key first point of contact for customer support requests, monitoring shared support channels, performing initial technical triage, coordinating issue resolution, and supporting access administration processes. The candidate will possess strong troubleshooting skills, excellent customer service abilities, and attention to detail when managing operational workflows, documentation, licensing records, configuration management data, and other administrative functions. Candidates should be comfortable working in a team environment, participating in incident response activities, and supporting continuous improvement initiatives.

Responsibilities:

• Monitor and manage shared support inboxes, ServiceNow queues, and operational work assignments to ensure timely response and resolution of customer requests.
• Perform initial troubleshooting, incident triage, ticket routing, and escalation activities following established operational procedures.
• Participate in Client calls, outage bridges, and incident response activities by providing technical support, documentation, coordination, and communication assistance.
• Administer user access management functions including account creation, password resets, account modifications, group membership changes, and access reviews.
• Maintain and update operational documentation, knowledge articles, standard operating procedures, and team reference materials.
• Support software licensing administration, inventory tracking, entitlement reviews, and compliance-related activities.
• Perform SharePoint site cleanup, maintenance, content organization, and access management activities.
• Assist with CMDB data quality initiatives including record maintenance, validation, cleanup, and ongoing governance activities.
• Support Firecall Safe administration through periodic cleanup, maintenance, user management, and audit-related activities.
• Perform basic server maintenance tasks including patch scheduling, patch validation, and coordination of routine maintenance activities.
• Create, review, and administer change requests while ensuring compliance with established change management processes.
• Coordinate scheduled outages, maintenance windows, stakeholder communications, and related administrative activities.
• Collaborate with server engineering teams, customers, and other support organizations to resolve issues and improve operational efficiency.
• Support continuous improvement efforts through process refinement, reporting, documentation updates, and other team administrative responsibilities.

Not required but a plus:

• ServiceNow knowledge and/or experience.
• SharePoint administration and maintenance experience.
• CMDB management and data governance experience.
• Familiarity with Agile principles and continuous improvement practices.