Server - Captain

Position Overview:

The Banquet Server - Captain is responsible for leading the front-of-house banquet team during high-volume events, ensuring seamless execution of service, exceptional guest experience, and adherence to event standards. This role acts as the on-floor leader, coordinating with culinary, bar, and event management teams to deliver efficient, polished service for weddings, corporate events, galas, and member functions.

Responsibilities:

Lead pre-event staff meetings to review BEO (Banquet Event Order), timeline, floor plan, menu details, and service expectationsAssign sections, side work, and service responsibilities to banquet servers and support staffEnsure accurate room setup according to floor plan, including table settings, linens, décor, and stagingCoordinate with Culinary and Bar teams to maintain proper pacing of courses and beverage serviceOversee buffet, plated, family-style, or action-station service in high-volume environmentsMonitor service timing to ensure synchronized course deliveryServe as primary on-floor contact for guests during eventsAddress guest requests, dietary needs, and service concerns promptly and professionallyMaintain a visible, polished presence throughout the eventEnsure service standards align with club/venue hospitality expectationsProvide real-time coaching and direction to banquet servers and support staffMonitor service flow and adjust assignments as needed to maintain efficiencyEnsure adherence to grooming standards, uniform policies, and professional conductSupport training of new banquet staffEnsure compliance with food safety, sanitation, and alcohol service regulationsOversee breakdown and post-event cleanup proceduresConfirm proper handling and storage of equipment, china, glassware, and linensReport equipment or facility concerns to managementPerforming any other tasks assigned by leadership

Experience:

Preferred: One (1) to three (3) year experience as a high-volume server or relevant experience; prior leadership or captain experiencePreferred: Experience working high volume events (150+ guests, multi room or concurrent events)

Schedule:

Days and start times TBD based on business needs5-6 day work weekFlexibility to work hours needed based on event schedules

Environment:

Varying temperature controlled environments

Skills:

Physical abilities: May be required to lift up to 35 - 45lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product - such as food trays, glass racks, silverware containers etc.; Ability to stand or walk at least 10 hours daily; working in various temperature controlled environments;Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basisOrganizational Skills: Ability to fulfill executive directions in a timely manner; ability to prioritize and meet deadlinesWorking in a team based environment: Working independently and as a team playerQuality: Maintain integrity and high standards from all perspectivesSafety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift