Reports To: Restaurant General Manager Location: Castle Rock, Colorado Salary Range: $11.79 + tips Major Objectives: • Interact with guests, take orders, create a positive and memorable guest experience, and serve food/drinks while maintaining company standards. • Apply knowledge of beer, wine, spirits, and food to daily service in a way that allows for maximum profitability. • Process payment from guests, and open/maintain tabs throughout the shift in accordance with company policy. • Maintain cleanliness of person, restaurant, and work area before, during, and after shift. • Confidently handle guest relations including answering questions, making suggestions, and upselling. Specific Duties and Responsibilities: • Prepare non-alcohol beverages for guests. Consistently refill drinks and check on guests while practicing full hand in and full hands out. • Assess guest needs and preferences and make appropriate recommendations. • Confidently communicate efficiently and effectively with a diverse group of guests. Provide stimulating conversation and use social perception to keep the environment conducive to sales growth. • Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs. • Practice good time management skills with the guest experience in mind. • Build rapport with regular guests to create a positive atmosphere. • Work efficiently and restock/replenish inventory and supplies throughout and after the shift. • Comply with applicable laws and regulations in daily service. • Check guests’ identification whenever mandated by law or company policy and confirm it meets legal requirements. • Follow all policies, procedures, and best practices as outlined in TiPS Program. • Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping menus and tabletops, and completing side work and beautifications. • Welcome and seat guests, answer the phone, and take take-out orders/delivery orders. • Utilize lists for reservations, call-ahead, and wait lists whenever business requires. • Collaborate with the kitchen and bar staff for prompt and correct delivery of orders. • Keep checks and tabs organized. Use seat numbers throughout the meal. Split checks whenever requested. Collect payment for every check you start. • Set tables and rearrange the dining area to accommodate larger groups and special events. • Any other duties/tasks as assigned. Qualifications: • Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds. • Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space. • Be 18 years of age • Obtain TiPS Certification within 60 days of hire. • Ability to work well under pressure and at a fast pace. • Ability to pass menu and recipe tests with reasonable amount of preparation time. • Have the ability to operate a cash register and POS System. • Proven experience working as a server or similar role. Prerequisites: • Consistently detail oriented • Strong organization skills • Ability to recognize personal shortcomings • Excellent verbal and writing skills • Ability to listen and understand intents and goals • Ability to think creatively and with innovation • Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants. Pre-Prerequisites: • Positive attitude • Highly organized and efficient multi-tasker • Relentless problem-solving skills • Will never claim the work of others as their own • We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent • Ability to anticipate • Understanding the difference between causation and correlation. • We are all broom pushers. Every member of our team is willing to work and support at all levels. |