Job SummaryThe Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater, FL, convenient to the beaches, St Pete, and Tampa. The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events. The Karol Hotel is part of Marriott's Tribute Portfolio.Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with Marriott's Tribute Portfolio standards.Essential FunctionsWine knowledge to include grape varietals and intermediate wine pairing with foodBaseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and managementServes guests in an efficient courteous manner following the proper steps of serviceReport to work on time and in proper uniform/approved attireWork as part of a team with all team members within the hotelCheck station assigned for cleanliness of areaSet up tables with items needed for service such as salt, pepper, cutlery, glassware, dishwareHave necessary tools to run the shift such as tray, pen, corkscrew, crumberKnowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompanimentsAbility to use descriptors to describe dishesBe aware of any specials, soups, drinks, and any items that are running lowAbility to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experienceFollow cash handling procedures, and must be able to explain shortages and overagesFollow the proper steps of service consistently with every table as outlined in training manualUpsell items to guests at all interactionsBus tables quickly and quietly ensuring no sticky residue is left on the tableAbility to carry trayLight food running to include carrying at least two plates at warm or hot temperatureDetail tables and remove items not in useNever solicit tipsAttend monthly department meetings and daily stand ups without exception unless approved by managementPerform other duties as management requests to service our guestsAbility to use POS (point of sale) systemFollow the procedures addressed in the training manualEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on Marriott's Guest Satisfaction SurveyQualification StandardsEducation & ExperienceHigh School diploma or higherPrevious hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant in greater requiredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology, e.g. tabletsPhysical DemandsAbility to stand for extended periods of time, potentially under a heat lampAbility to walk and bendAbility to lift 25 lbs.Ability to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededAbility to work weekends and morning shiftWhat's In It For You?Medical, Dental, and Vision Insurance *Paid Time Off *401(k) Plan + Company MatchDiscounted Employee MealsMarriott Hotel discounts worldwideCareer Growth – We promote from within!* For full time employees