Server (NC, Winston Salem)

Job Summary

The role of Server is responsible for providing exceptional service to members and guests by creating a welcoming dining experience while ensuring efficient, accurate, and courteous food and beverage service.

Job Duties & Responsibilities

• Set up service stations and complete assigned opening and side work duties
• Greet members and guests promptly and provide immediate attention upon seating
• Ensure children are seated safely and securely in appropriate seating accommodations
• Present food and beverage menus and answer questions regarding menu selections
• Serve ice water and provide recommendations on menu items, daily specials, and wine selections
• Verify member account names and numbers for accurate billing
• Take food and beverage orders accurately and communicate special requests or cooking instructions to the kitchen
• Coordinate food assembly and retrieve items from service stations as needed
• Serve food and beverages efficiently, professionally, and courteously
• Monitor member and guest satisfaction throughout the dining experience and promptly address needs, including replenishing water, condiments, and accompaniments
• Remove used dishes and clear tables between courses
• Reset tables with appropriate tableware and service items
• Present dessert menus and offer dessert, coffee, and after-dinner beverage selections
• Prepare and verify the accuracy of guest checks, including applicable taxes, gratuities, and charges
• Present checks and process payments according to club procedures
• Maintain cleanliness and organization of dining room areas, service stations, and workspaces
• Clear, clean, and reset vacated tables promptly
• Report member or guest concerns and complaints to management immediately
• Complete assigned closing and cleanup duties
• Attend pre-shift meetings as scheduled by management
• Submit all sales tickets and required documentation at the end of each shift
• Thank members and guests and encourage their return to the club
• Adhere to all local, state, and federal laws and club policies regarding the responsible service of alcoholic beverages
• Maintains a professional appearance and adheres to club standards and policies
• Perform other duties as assigned by management

Minimum Qualifications & Experience

• Highschool or equivalent
• One (1) to two (2) years of experience in a restaurant, private club, hospitality, hotel, or fine dining environment preferred
• Previous customer service experience required
• Experience serving food and alcoholic beverages in a high-volume, member-focused environment preferred
• Experience operating a point-of-sale (POS) system preferred
• Prior experience working in a team-oriented environment
• Knowledge of proper food handling and sanitation practices preferred

Critical Skills 

• Excellent customer service and interpersonal skills
• Strong verbal communication and active listening skills.
• Demonstrates professionalism, courtesy, and a positive attitude in all interactions.
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment while maintaining attention to detail
• Ability to stand and walk for extended periods
• Ability to lift and carry trays, food, and beverage items as required
• Ability to work evenings, weekends, holidays, and special events

Schedule Requirements 

• While this role offers flexibility, availability on weekends and holidays is expected to support Club operations

Training 

• This role includes hands-on shadowing and mentorship with the Clubhouse Manager to ensure success and skill development

Travel Required 

• None

Physical Demands

• Ability to stand and walk for extended periods
• Ability to frequently lift and carry up to 25 pounds and occasionally up to 40 pounds
• Ability to bend, stoop, reach, and carry trays throughout a shift
• Ability to work evenings, weekends, holidays, and special events as business needs require