Monitor and work through a daily queue of break-fix and OS installation tickets, prioritizing by SLA and handling them first-in, first-out
Perform OS deployments and server onboarding, including automated installations via PXE boot
Remotely troubleshoot hardware, OS, and basic network issues using out-of-band tools like IPMI
Coordinate with vendors and on-site field technicians to resolve hardware failures, including part swaps and RMA submissions
Maintain accurate records in asset management, ticketing systems, and rack elevation documentation
Collect and verify asset inventory data for accuracy and compliance
Submit and track media destruction requests
Escalate complex or unresolved issues to senior SOEs and assist with triage documentation
Support policies, procedures, and operational documentation as needed
Participate in on-call rotation
What We're Looking For
Bachelor's degree or diploma in Computer Science, Electrical Engineering, or a related field or equivalent hands-on experience
Solid working knowledge of Linux, including command-line navigation, basic administration, and hardware fault diagnosis
Familiarity with server hardware components: CPUs, RAM, drives, NICs, RAID configurations, and how they interact
Experience with out-of-band/lights-out management tools (IPMI, iDRAC, HP iLO)
Basic networking fundamentals MAC addresses, subnets, TCP/IP, routing tables
Ability to read and execute Shell/Bash scripts; Python familiarity is a plus
Strong communicator clear, concise written and verbal English
Comfortable handling multiple tickets and shifting priorities without losing track of details
Data center hands-on experience especially with physical hardware troubleshooting, not just cable management
Preferred
Experience with large-scale or remote OS deployments (PXE boot)
Familiarity with vendor hardware from Supermicro, Dell EMC, HPE, Quanta, or Cisco UCS
Exposure to asset management or inventory tracking tools
Any scripting or automation experience (Python, Bash)
Physical Demands & Work Environment
This role may involve prolonged periods of sitting or standing, movement within a data center or office environment, and repetitive use of a keyboard and mouse. You'll need to be able to communicate effectively and work at a computer for extended periods. Some positions may require occasional repetitive motion of the wrists, hands, and/or fingers.
Salary Range
$31.79 - $50.19 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law