Allergies, Beverages, Cisco Unified MeetingPlace, Communication Skills, Customer Support/Service, Food Safety, High School Diploma, Housekeeping/Cleaning, Information Technology & Information Systems, Lift/Move 50 Pounds, Mathematics, Multitasking, Music, Order Processing, Organizational Skills, Point of Sale (POS) Software, Point of Sale (POS) Systems, Presentation/Verbal Skills, Restaurant, Safety Training, Up-Selling, Waitressing
About Us
Public House is a historic property in the heart of Crested Butte, Colorado consisting of a modern Colorado saloon, boutique hotel, and iconic live music venue. A trusted meeting place in the heart of Crested Butte, Public House celebrates local food and drinks, welcoming accommodations, and the community of live music. Public House is a part of the Grassy Creek family, a private equity firm with offices in London, Amsterdam, Crested Butte, New York, and the Bay Area.
For full time, year round employees in the US, Eleven and affiliates offer medical, dental, and vision coverage, as well as 401k with company match, pro-deals, and potential for annual cost of living compensation increases.
Position Summary
Public House seeks a Server to provide an excellent dining experience for restaurant guests. This role will provide suggestions and take orders for food and drinks, get feedback from diners, clean and set tables for future guests, and work closely with Front of House and Back of House staff and managers. This role requires a High School diploma or equivalent, and 18 years of age in order to legally serve alcohol in Colorado. The ideal candidate has proven work experience in guest service and is willing to work in shifts and/or occasionally during weekends and holidays. This part time, seasonal role starts at $11.79/hour plus tip pool. The season runs December-April and June-November.
Position Purpose
- To provide an excellent overall dining experience for our guests.
Responsibilities/Duties/Functions/Tasks
- Present menu and provide detailed information when asked, e.g. about portions, ingredients or potential food allergies.
- Prepare tables by setting up linens, silverware and glasses.
- Inform customers about the day’s specials.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the Kitchen Staff.
- Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Arrange table settings and maintain a tidy dining area.
- Deliver checks and collect bill payments.
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations, e.g. parties
- Follow all relevant health department regulations.
- Provide excellent customer service to guests.
Qualifications
- 18 years old or older in order to legally serve alcoholic beverages in Colorado.
- High school diploma or equivalent.
Preferences
- Proven work experience as a Waiter or Waitress.
- Hands-on experience with cash register and ordering information system (Toast POS).
- Basic math skills.
- Attentiveness and patience for customers.
- Excellent presentation skills.
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
- Active listening and effective communication skills.
- Orientation to work on a team.
- Flexibility to work extra shifts as needed.
- Food safety training.
Work Requirements
- Ability to stand for long periods of time, climb and descend stairs multiple times per day, and lift up to 50 pounds.
- Flexibility to work evenings, weekends, and holidays as needed.