Server Repair Technician 2

CSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career for you. We invite you to explore the current opportunities available at CSAT Solutions.

CSAT Solutions is currently seeking qualified candidates to fill the role of a Computer Repair Technician. This position will require the candidate to have some knowledge of computer components.

Role and Responsibilities

• Reviews customers’ complaints to determine details of unit problems
• Disassembles units to examine parts, for wear or defects, using hand or power tools and measuring devices
• Conducts diagnosis of problems according to customers’ complaints
• Communicates concerning unit operation, maintenance, or requests approval for advanced repair to appropriate parties
• Repairs units according to requirements, using hand or power tools and measuring devices
• Reassembles units after making repairs or replacing parts
• Analyzes equipment performance assess unit functioning (includes running basic tests)
• Cleans, or adjusts mechanical parts to maintain units’ operating efficiency and to prevent breakdowns or repeat returns for repair
• Inspects units for cosmetic defects and reports findings in shop floor system
• Installs and configures new equipment, including operating software or peripheral equipment as required
• Reads and researches specifications, such as service guides, or user manuals, to determine unit settings or adjustments
• Places orders for any additional parts needed for repairs
• Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
• Compares findings with the customer’s reported problem and advises customer call center of failures found
• Performs computer data entry using shop floor systems
• Learns and uses new processes and procedures
• Responsible for meeting ISO 9001 and/or other quality system requirements in their department
• May perform other duties as assigned

Education, Training and Skills

• High school diploma or equivalent required
• Basic familiarity with computer use required
• Intermediate English abilities required
• 1 year of assembly/disassembly experience preferred with laptop, computer and/or technology component repair, preferred
• Experience using hand power tools
• Intermediate knowledge of computer hardware
• Familiarity with continuous improvement methods preferred
• Must be able to work in a fast-paced team environment with close supervision
• Ability to follow documented procedures, standards and policies
• Excellent time-management skills

Working Conditions and Essential Abilities & Functions

• High school diploma or equivalent preferred

• Basic familiarity with computer use required
• Intermediate knowledge of computer hardware
• 1 year of assembly/disassembly experience preferred with laptop, computer and/or technology component repair, preferred
• Experience using hand power tools preferred
• Familiarity with continuous improvement methods preferred
• Must be able to work in a fast-paced team environment with close supervision
• Intermediate English abilities required
• Ability to follow documented procedures, standards and policies
• Willingness to undergo annual occupational hearing conservation training and medical/audiometric evaluations.
• Excellent time-management skills

• Working Conditions and Essential Abilities & Functions

  Physical Demands & Requirements

• Ability to work in a confined spatial environment and stand for extended shifts.
• Must wear designated hearing protection (earplugs, earmuffs, or dual protection) continuously while inside the test room.
• Ability to lift, move, or rack computer hardware (up to 40–50 lbs) safely within tight quarters.
• Manual dexterity to connect cables, inspect small components, and handle tools in restricted spaces.
• Noise Level: Exposed to high ambient noise levels (frequently exceeding 85 dBA TWA) generated by high-speed server fans, cooling arrays, and diagnostic equipment.
• Environment: Confined, climate-controlled testing room with restricted space and continuous mechanical hum/noise.
• Safety Mandate: Enrollment in the company’s Hearing Conservation Program is mandatory, requiring regular audiometric (hearing) testing and continuous use of issued Hearing Protection Devices (HPDs) such as earplugs or earmuffs.