Service Administrator

DU Family of Companies is a network of fire protection life safety and security service companies protecting people and property across 35 branches in 11 states. For more than 70 years Eastern Fire has provided premier fire sprinkler alarm and life safety solutions throughout Maine and New Hampshire. With a team of more than 100 professionals Eastern Fire combines technical expertise with a strong culture of safety ethics teamwork and customer-focused service. Living our motto 'we protect what you value most Eastern Fire offers a challenging and rewarding work environment for those passionate about keeping communities safe.Due to continued growth we are looking to add a full-time Service Administrator to our Auburn Maine team. This position provides essential administrative support to the Service Manager and service team by coordinating service requests maintaining accurate records preparing documentation and assisting with customer and technician communications. Success in this role requires strong organization attention to detail professional communication sound judgment and the ability to manage multiple priorities in a fast-paced service environment.Key ResponsibilitiesReceive service requests and enter accurate customer site and work-order information into the companys service management system.Support the Service Manager and service team with daily administrative tasks including preparing work orders reports correspondence and customer documentation.Assist with scheduling service calls coordinating technician assignments and communicating appointment details to customers as directed.Maintain organized and accurate service files including work orders inspection reports proposals invoices certificates and other required documentation.Review completed work orders for completeness and obtain missing information from technicians or customers when necessary.Prepare and distribute service-related reports logs and status updates for management and team members.Maintain accurate records of inspections and identified deficiencies.Provide administrative support to Service department employees.Maintain the confidentiality of customer employee financial and company information.Perform other administrative duties and special projects as assigned.QualificationsHave a high school diploma or equivalent.Have two or more years of administrative customer service dispatch scheduling or office support experience.Demonstrate strong proficiency with Microsoft Office including Outlook Word and Excel.Possess excellent verbal and written communication skills.Demonstrate strong organizational skills attention to detail and the ability to manage multiple priorities.Work independently while collaborating effectively with technicians customers managers and other office staff.Provide professional customer service and demonstrate effective telephone etiquette.Handle confidential information appropriately.Demonstrate a strong customer focus reliability follow-through problem-solving ability and adaptability in a fast-paced environment.Preferred QualificationsHave experience supporting a service construction field operations fire protection mechanical or similar department.Have experience using service management dispatching accounting or enterprise resource planning software.Be familiar with invoicing purchase orders service agreements or contract administration.Physical Demands & Work EnvironmentPerform primarily office-based work in a professional office environment.Remain seated and work at a computer for extended periods.Communicate effectively by telephone email and in person.Occasionally lift or move office materials weighing up to 20 pounds.The wage for this role is 25 to 30 per hour based on experience and qualifications.As part of the DU Family of Companies we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leaders abilities and the ownership of their work combined with our culture and values creates something that is simply described as the Davis-Ulmer difference.Why Choose DU Family of CompaniesCompetitive Compensation - We offer a competitive wage based on your experience and qualifications.Comprehensive Benefits Package - Receive medical dental and vision insurance a 401k with company match and paid time off.Strength of the Family - As part of the DU Family of Companies you gain the stability and resources of a growing network of industry-leading companies.Backed by APi Group - Benefit from the support and opportunity that come with being part of a global leader in safety services.Long-Term Career Relationships - We are committed to developing our employees and supporting long-term career growth.Values Match - Join a team that shares your commitment to safety integrity and service.Davis-Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.DAVIS-ULMERS ENDURING PURPOSE To protect what people value most."All offers of employment are expressly contingent upon the satisfactory completion in accordance with Company policy of a pre-employment drug screening and background check.Equal Opportunity Employer including disabled and veterans.