Service Administrator - Lyons Electric

Milwaukee, Wisconsin

4 days ago

Job Description

Position Overview:

This position will serve onsite at Lyons Electric in the Delafield, WI office. The Service Administrator is responsible for the day-to-day administrative coordination of the electrical contractor’s service department. This position serves as the primary link between customers, field technicians, the Lead Service Technician/Estimator, vendors, and the VP/General Manager.

The Service Administrator ensures service calls are scheduled and dispatched efficiently, customers receive timely communication, work orders are accurate and complete, materials and documentation are coordinated, and completed work is processed promptly for billing.

This position is a key part of maintaining an organized, responsive, and profitable service operation.

Key Responsibilities:

Schedule and dispatch electrical service technicians
Answer customer calls and provide professional customer service
Coordinate daily technician schedules and communicate changes
Create and maintain work orders and service records
Review completed work orders for accuracy and prepare invoices
Assist with accounts receivable and customer billing questions
Coordinate and track estimates and follow up on open proposals
Coordinate materials, purchase orders, permits, and inspections
Communicate with customers, technicians, vendors, and management
Assist with service reporting and department organization
Support the VP/General Manager with daily service department needs

Qualifications:

High school diploma or equivalent required.
2+ years of administrative, scheduling, customer service, construction, electrical, HVAC, plumbing, or related experience preferred.
Experience working for an electrical, HVAC, plumbing, mechanical, or other construction contractor
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong attention to detail and accuracy.
Comfortable communicating with customers, technicians, vendors, and management.
Proficiency with Microsoft Office and willingness to learn company-specific software.
Ability to maintain confidentiality and handle sensitive information professionally.

Working Conditions:

Service Administrator usually spend most of their time in a clean, well-lit, and comfortable environment.

Numbers & Facts

Location

Milwaukee, Wisconsin

Skills

Accounts Receivableunmatched
Administrative Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Constructionunmatched
Construction Contractsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Electricityunmatched
Establish Prioritiesunmatched
Executive Assistant Skills unmatched
HVACunmatched
High School Diplomaunmatched
Maintenance - Electricalunmatched
Maintenance - HVACunmatched
Maintenance - Plumbingunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
Multitaskingunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Plumbingunmatched
Presentation/Verbal Skillsunmatched
Purchase Ordersunmatched
Purchasing/Procurementunmatched
Telephone Skillsunmatched
Time Managementunmatched
Writing Skillsunmatched

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