Service Advisor
Wallwork Truck Center – Fargo, ND
$65k-$75k/yr. – salary position with a base pay and incentives.
Monday-Friday, 8:00 AM – 5:00 PM
Wallwork Truck Center is looking for a Service Advisor to join our team! We’re looking for a motivated, customer-focused member to join our team.
In this role, you’ll be the key connection between customers and the technicians, ensuring every customer receives exceptional service, clear communication, and a great experience. If you enjoy problem-solving, working in a fast-paced environment, and building relationships, our team may be the fit for you!
Qualifications
Education & Experience
- High school diploma or GED required.
- At least two years of mechanical or service-related experience
Skills & Abilities
- Valid driver's license and acceptable driving record.
- Strong customer service and communication skills.
- Leadership skills and the ability to guide, support, and mentor team members.
- Ability to read, understand, and follow instructions and procedures.
- Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
- Strong organizational skills and attention to detail.
Responsibilities
- Welcome customers promptly and provide a friendly and professional experience.
- Listen carefully to customers’ concerns and understand their service needs.
- Recommend appropriate diagnostic services and repairs based on customer concerns.
- Prepare accurate estimates for labor and parts using established guidelines.
- Clearly explain recommended repairs, additional work, associated costs, and estimated completion times.
- Build and maintain positive, long-term customer relationships.
- Schedule service appointments using approved dealership systems and procedures.
- Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion.
- Monitor work in progress and follow up to ensure repairs are completed as scheduled.
- Review completed work to help ensure repairs meet quality standards and customer expectations.
- Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.
Benefits:
- Health insurance, effective upon hire
- Dental and Vision insurance
- 401(k) and profit-sharing plan with 3% employer match
- HSA with employer contribution
- Voluntary benefit options
- Paid time off (PTO), including 7 paid holidays
- Employee assistance program (EAP)
- Employee discounts and special events
- Advancement opportunities