About the Role:
Join Midas - CTMID as a Service Advisor in Springfield, VA, where you'll be the vital link between our customers and their vehicle service needs. This exciting role offers a chance to provide exceptional customer service and ensure a seamless experience for our clients.
Responsibilities:
- Greet customers and assess their service needs with a friendly and professional demeanor.
- Provide detailed explanations of services and repairs to customers, ensuring clarity and understanding.
- Prepare and present accurate service estimates and invoices to customers.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain a clean and organized service area to enhance customer experience.
- Stay updated on automotive technology and service trends to provide informed recommendations.
- Utilize point-of-sale systems to manage transactions and customer records efficiently.
Requirements:
- High school diploma or equivalent; automotive experience is a plus.
- Previous experience in customer service or automotive service advising preferred.
- Strong communication and interpersonal skills to foster customer relationships.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in using computer systems and point-of-sale software.
- Detail-oriented with strong problem-solving skills.
- Valid driver's license and a clean driving record.
- Positive attitude and a passion for providing excellent customer service.
About Us:
Midas - CTMID has been a trusted name in automotive service for over 60 years, delivering quality and reliability to our customers. Our commitment to excellence and customer satisfaction has earned us a loyal clientele, and our employees thrive in a supportive and dynamic work environment.
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
www.midas.com