Service Advisor

Join Our Team!

Knoxville Powersports, one of the nation's leading high-volume powersports and marine dealerships, is seeking a motivated, dependable, and customer-focused Service Advisor to join our growing team!

We pride ourselves on providing exceptional customer service, building lasting relationships, and delivering a quality service experience. We're looking for a career-minded individual who takes ownership of their responsibilities, works well with others, and thrives in a fast-paced dealership environment.

Whether you have experience in powersports, marine, automotive, or another service-related industry, we encourage you to apply!

Position Overview

As a Service Advisor, you'll serve as the primary point of contact between our customers and Service Department. You'll be responsible for coordinating service appointments, managing repair orders, communicating with technicians, and keeping customers informed throughout the repair process.

The ideal candidate is organized, proactive, and committed to delivering outstanding customer service while contributing to the overall efficiency and success of the Service Department.

Key Responsibilities

• Greet customers and provide a professional, welcoming service experience.

• Schedule service appointments and coordinate maintenance and repair requests.

• Create, manage, and maintain accurate repair orders.

• Communicate with service technicians regarding diagnostics, repairs, and estimated completion times.

• Explain recommended repairs, maintenance services, and associated costs to customers.

• Obtain customer authorization for repairs and additional services.

• Provide timely updates regarding service progress, delays, and completion.

• Coordinate with the Parts Department to ensure timely availability of necessary parts.

• Identify opportunities to recommend appropriate maintenance and additional services.

• Address customer questions and concerns professionally and efficiently.

• Maintain accurate service records and follow established dealership procedures.

• Work collaboratively with management, technicians, and other departments to ensure an efficient service operation.

Qualifications & Requirements

• Previous dealership or Service Advisor experience preferred, but not required.

• Experience in powersports, marine, automotive, or related service industries is a plus.

• Excellent communication and customer service skills.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Demonstrated reliability and a stable work history.

• Valid driver's license and satisfactory driving record.

• Ability to meet company drug-free workplace requirements.

• Basic computer proficiency and willingness to learn dealership management systems.

What We're Looking For

We're seeking someone who demonstrates:

• Urgency & Accountability: Takes ownership of responsibilities and follows through on commitments.

• Positive Attitude: Maintains professionalism and a customer-first mindset.

• Strong Work Ethic: Dependable, motivated, and committed to delivering quality work.

• Excellent Customer Service: Builds trust through clear communication, honesty, and responsiveness.

• Independence & Initiative: Capable of working independently, solving problems, and taking action without constant supervision.

• Teamwork: Collaborates effectively with technicians, management, and fellow employees.

Work Schedule

Tuesday – Friday: 8:30 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
Sunday & Monday: Closed

Hours may vary based on business operations and customer needs.

Compensation & Benefits

Knoxville Powersports offers a competitive compensation package and a comprehensive selection of employee benefits.

Compensation

• Competitive pay based on experience and qualifications.

• Commission opportunities.

Paid Time Off

• Two weeks of vacation annually, subject to eligibility and applicable prorating.

• Three sick days, subject to company policy.

• Paid company holidays in accordance with company policy.

Health & Insurance Benefits

• Blue Cross Blue Shield medical insurance with employer contributions.

• Voluntary dental and vision insurance.

• Company-paid basic life insurance and Accidental Death & Dismemberment (AD&D).

• Company-paid long-term disability insurance.

• Voluntary short-term disability insurance.

• Voluntary accident and critical illness coverage.

• Optional additional life and AD&D insurance.

Additional Benefits

• 401(k) retirement savings plan with employer matching, subject to eligibility.

• Employee discounts.

• Opportunities for professional growth and career advancement.

Benefit eligibility, waiting periods, and coverage are subject to applicable plan documents and company policies.

Apply Today!

If you're a motivated individual with a passion for customer service, a strong work ethic, and the drive to succeed, we'd love to hear from you!

Join Knoxville Powersports and become part of a team committed to providing exceptional service and helping customers get the most out of their powersports experience.

Knoxville Powersports is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants and employees in accordance with applicable federal, state, and local laws.