Service Advisor

Service Advisors are the relationship builders of our dealership. We look for people who love people and put a face to the trusted, easy and enjoyable experience that keeps our customers coming back for their regular maintenance and repairs. To be successful in this job, you must be a confident communicator who provides options, updates and explain the stuff that is hard to explain. Additionally, the Advisor listens more than they talk, follows through and never sugarcoats the tough conversations. From quotes to car washes, they make sure that no gets missed. When you work for Nissan of Orem, you can support from your team to help you become a first-rate Service Advisor.

Here's why you'll want to work here:

• Industry leading schedule - 40 Hour work weeks
• Paid training and career growth
• Competitive compensation package with bonuses for customer satisfaction/retention
• Paid Time Off and 401k
• Medical, Dental, Vision, and Life Insurance
• Wellness Programs that pay you!
• Employee purchase and service program
• 1:1 Service Advisor to PC and latest generation tablets

Here's what you'll be doing:

• Greet all customers promptly and professionally
• Determine customer's primary concern and then review additional maintenance needs when appropriate
• Offer a no cost vehicle condition inspection to every customer
• Give and document fair, competitive, transparent price quotes, with the customer and dealership's best interest in mind
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Handle all customer complaints immediately and resolve to the customer's satisfaction
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company's standards of professionalism and integrity

Requirements:

• One year of automotive retail service consultant experience preferred, but not necessary
• Must be energetic, enthusiastic and team oriented
• Strong listening, problem solving and communication (verbal and written) skills
• Strong attention to detail
• Proficient computer skills
• High School Diploma or equivalent
• Valid in-state driver's license