Portsmouth, NH | Full-Time
Portsmouth Ford is growing, and we’re looking for a professional, customer-focused Service Advisor to join our award-winning team. If you take pride in transparency, communication, and delivering a top-tier customer experience—this is the place to build a career.
We operate with a one-price, no dealer fee philosophy, and our service department reflects that same honesty and efficiency.
Greet and assist service customers in a friendly, professional manner
Write accurate repair orders and clearly explain recommendations
Communicate between technicians and customers to keep repairs moving smoothly
Build trust through transparency, follow-up, and education
Maintain high CSI scores and customer loyalty
Work collaboratively with advisors, techs, and management
Prior service advisor or automotive customer service experience preferred
Strong communication and organizational skills
Ability to multi-task in a fast-paced environment
Professional appearance and positive attitude
Experience with CDK or similar DMS a plus
Team-player mentality with a customer-first mindset
Competitive pay plan with performance incentives
Modern, high-volume Ford service department
Supportive management and strong internal processes
Paid training and growth opportunities
Health benefits, 401(k), and paid time off
A dealership culture built on trust, transparency, and long-term relationships